Overview
On Site
Contract - Independent
Contract - W2
Skills
Help Desk
Data Analysis
Data Management
Performance Monitoring
Computer Hardware
Network
Organizational Skills
Remote Support
Computer Networking
Virtual Private Network
Firewall
Supervision
User Guides
Auditing
Data Validation
Management
ConnectWise
User Experience
Emerging Technologies
Publications
Training
Telephony
Communication
Active Listening
Customer Service
Multitasking
IT Service Management
Typing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
SUMMARY/OBJECTIVE
This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.
ESSENTIAL FUNCTIONS
Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.
Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.
Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.
Assist in the development and maintenance of user documentation, internal procedures, and training materials.
Participate in team meetings and audits, providing input on system performance and data validation processes.
Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.
Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.
Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.
Requirements
COMPETENCIES
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: the ability to match resources to technical issues appropriately.
Service awareness of all organization's key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
Ability to travel daily to client sites
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
SUMMARY/OBJECTIVE
This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.
ESSENTIAL FUNCTIONS
Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.
Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.
Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.
Assist in the development and maintenance of user documentation, internal procedures, and training materials.
Participate in team meetings and audits, providing input on system performance and data validation processes.
Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.
Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.
Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.
Requirements
COMPETENCIES
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: the ability to match resources to technical issues appropriately.
Service awareness of all organization's key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
Ability to travel daily to client sites
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.