Overview
On Site
USD 115,000.00 - 160,000.00 per year
Full Time
Skills
Functional Analysis
Project Delivery
Mentorship
Dynamics
Usability
Roadmaps
Portfolio Management
Resource Allocation
Risk Assessment
Data Security
Cyber Security
Vendor Relationships
Regulatory Compliance
Operational Efficiency
Leadership
Customer Engagement
Enterprise Software
Microsoft Dynamics
Reporting
Microsoft Power BI
Customer Service
Management
People Management
Coaching
Delegation
Vendor Management
Effective Communication
Collaboration
Project Management
Budget
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Privacy
Job Details
Description
We are looking for an experienced IT Manager to oversee and expand the Microsoft Dynamics 365 platform for our organization. This leadership role involves managing a team of professionals across functional analysis, technical development, and project delivery. The ideal candidate will drive platform adoption, enhance system capabilities, and ensure solutions deliver measurable business value while fostering collaboration and growth within the team.
Responsibilities:
Lead the strategic development and implementation of Microsoft Dynamics 365 solutions across multiple business areas, ensuring alignment with organizational goals.
Manage a team of IT professionals, providing mentorship, guidance, and fostering an inclusive and collaborative work environment.
Serve as a trusted advisor to business partners, translating business needs into actionable technical solutions that deliver tangible outcomes.
Oversee the design, configuration, integration, and support of scalable and secure Dynamics 365 systems, ensuring optimal usability.
Develop and manage the platform strategy and roadmap in collaboration with stakeholders, ensuring alignment with industry best practices.
Drive project and portfolio management activities, including resource allocation, risk assessment, and timely delivery within scope and budget.
Maintain compliance with data protection regulations, cybersecurity standards, and organizational IT policies.
Manage vendor relationships to ensure contract compliance, maximize value, and stay informed on emerging platform features.
Monitor and enhance system functionality to support evolving business needs, including customer advocacy and service quality.
Budget and plan for future projects and resources, ensuring operational efficiency and effectiveness.
Requirements
Proven leadership experience managing technical and functional teams in customer engagement or enterprise application environments.
Strong knowledge of Microsoft Dynamics 365 architecture, configuration, integrations, and reporting tools such as Power BI and Power Platform.
Experience in customer service and case management modules.
Demonstrated ability to translate complex business requirements into impactful technical solutions.
Excellent people management skills, including coaching, delegation, and fostering an equitable and inclusive team culture.
Strong vendor management capabilities, including contract oversight and maximizing ecosystem value.
Effective communication and collaboration skills across business and IT functions.
Proficiency in project management, including budgeting, planning, and execution.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for an experienced IT Manager to oversee and expand the Microsoft Dynamics 365 platform for our organization. This leadership role involves managing a team of professionals across functional analysis, technical development, and project delivery. The ideal candidate will drive platform adoption, enhance system capabilities, and ensure solutions deliver measurable business value while fostering collaboration and growth within the team.
Responsibilities:
Lead the strategic development and implementation of Microsoft Dynamics 365 solutions across multiple business areas, ensuring alignment with organizational goals.
Manage a team of IT professionals, providing mentorship, guidance, and fostering an inclusive and collaborative work environment.
Serve as a trusted advisor to business partners, translating business needs into actionable technical solutions that deliver tangible outcomes.
Oversee the design, configuration, integration, and support of scalable and secure Dynamics 365 systems, ensuring optimal usability.
Develop and manage the platform strategy and roadmap in collaboration with stakeholders, ensuring alignment with industry best practices.
Drive project and portfolio management activities, including resource allocation, risk assessment, and timely delivery within scope and budget.
Maintain compliance with data protection regulations, cybersecurity standards, and organizational IT policies.
Manage vendor relationships to ensure contract compliance, maximize value, and stay informed on emerging platform features.
Monitor and enhance system functionality to support evolving business needs, including customer advocacy and service quality.
Budget and plan for future projects and resources, ensuring operational efficiency and effectiveness.
Requirements
Proven leadership experience managing technical and functional teams in customer engagement or enterprise application environments.
Strong knowledge of Microsoft Dynamics 365 architecture, configuration, integrations, and reporting tools such as Power BI and Power Platform.
Experience in customer service and case management modules.
Demonstrated ability to translate complex business requirements into impactful technical solutions.
Excellent people management skills, including coaching, delegation, and fostering an equitable and inclusive team culture.
Strong vendor management capabilities, including contract oversight and maximizing ecosystem value.
Effective communication and collaboration skills across business and IT functions.
Proficiency in project management, including budgeting, planning, and execution.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.