Overview
On Site
USD 25.00 per hour
Full Time
Skills
Computer Science
Bilingual
Spanish
English
Customer Service
Microsoft Windows
Conflict Resolution
Problem Solving
Decision-making
Communication
Attention To Detail
Motivation
Portuguese
Network
Operating Systems
Mainframe
Management
Computer Hardware
Knowledge Base
Policies and Procedures
Job Details
Date Posted: 06/11/2025
Hiring Organization: Rose International
Position Number: 484004
Industry: Insurance
Job Title: Associate Technical Support Agent
Job Location: Miami, FL, USA, 33101
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Application Support, Spanish - Bilingual, Technical Support
Nice To Have Skills/Attributes: Portuguese
Experience Desired: Bilingual (Spanish/English) (5 yrs); Providing application support (3-5 yrs)
Required Minimum Education: Associate's Degree
Job Description
***Only candidates located near the Miami, FL area are to be considered due to the position requiring an onsite presence***
Required Education/Experience:
Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
Required Qualifications:
Bilingual (Spanish/English)
Strong customer service skills
Technical aptitude with PC literacy skills
Basic knowledge of Windows Operating Systems
Good problem-solving skills and decision-making ability
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Ability to learn and apply technical information in a fast paced, demanding work environment
Effective listening skills
Ability to follow policies and procedures; attention to detail
Self-motivation and organization
Preferred Qualifications:
Portuguese is nice to have
Responsibilities:
Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc., supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations
Analyzes simple inquiries and determines appropriate resolution or escalation
Alerts management and team members when a major problem is suspected
Provides input on procedures and makes suggestions for improvements
Performs related duties as assigned or requested
Act as a point of contact for the resolution of technology-related issues for customers
Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system
Troubleshoot, analyze, resolve, track, escalate, and accurately document basic software, hardware and simple technical problems
Provide input and update knowledge base as necessary
Adhere to established policies and procedures
Make sound business decisions, under direction by following documented procedures
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484004
Industry: Insurance
Job Title: Associate Technical Support Agent
Job Location: Miami, FL, USA, 33101
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Application Support, Spanish - Bilingual, Technical Support
Nice To Have Skills/Attributes: Portuguese
Experience Desired: Bilingual (Spanish/English) (5 yrs); Providing application support (3-5 yrs)
Required Minimum Education: Associate's Degree
Job Description
***Only candidates located near the Miami, FL area are to be considered due to the position requiring an onsite presence***
Required Education/Experience:
Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
Required Qualifications:
Bilingual (Spanish/English)
Strong customer service skills
Technical aptitude with PC literacy skills
Basic knowledge of Windows Operating Systems
Good problem-solving skills and decision-making ability
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Ability to learn and apply technical information in a fast paced, demanding work environment
Effective listening skills
Ability to follow policies and procedures; attention to detail
Self-motivation and organization
Preferred Qualifications:
Portuguese is nice to have
Responsibilities:
Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc., supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations
Analyzes simple inquiries and determines appropriate resolution or escalation
Alerts management and team members when a major problem is suspected
Provides input on procedures and makes suggestions for improvements
Performs related duties as assigned or requested
Act as a point of contact for the resolution of technology-related issues for customers
Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system
Troubleshoot, analyze, resolve, track, escalate, and accurately document basic software, hardware and simple technical problems
Provide input and update knowledge base as necessary
Adhere to established policies and procedures
Make sound business decisions, under direction by following documented procedures
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.