Overview
On Site
USD 43,300.00 - 61,800.00 per year
Full Time
Skills
Software Troubleshooting
Communication
Conflict Resolution
Problem Solving
Laptop
Inventory
Microsoft Outlook
Active Directory
Management
Customer Service
IMAC
IT Service Management
Computer Hardware
Distribution
Network
Documentation
Technical Support
Technical Training
Microsoft Windows
Operating Systems
Microsoft Office
Service Desk
Expect
Video
Leadership
Health Care
Collaboration
Innovation
Job Details
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
We are seeking a skilled and customer-focused IT Support Technician to join our team. This role is responsible for installing and configuring IT equipment, performing PC refreshes, deploying new hire setups, managing device retirements, and supporting hardware/software troubleshooting. The ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.
Your role in our mission
What we're looking for
What you should expect in this role
The pay range for this position is $43,300.00 - $61,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Summary
We are seeking a skilled and customer-focused IT Support Technician to join our team. This role is responsible for installing and configuring IT equipment, performing PC refreshes, deploying new hire setups, managing device retirements, and supporting hardware/software troubleshooting. The ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.
Your role in our mission
- Install, configure, and deploy IT equipment including laptops , monitors, docking stations, and peripherals.
- Perform PC res, equipment moves, and evice retirements with proper chain of custody.
- Reimage laptops and ensure accurate inventory tracking.
- Troubleshoot and resolve hardware and software issues, including Windows 10/11, Microsoft Office, Outlook, Teams, and basic printer maintenance.
- Provide support for Active Directory tasks such as creating/modifying AD groups, user accounts, and service accounts.
- diagnose and resolve network connectivity issues.
- Schedule and manage appointments with end users via email, IM, or phone.
- Maintan accurate documentation in the IT service desk system.
- Deliver high-quality customer service in a fast-paced, dynamic environment.
- Respond to and resolve IT support tickets using established procedures and diagnostic tools.
- Perform routin install, move, add, and change (IMAC) activities.
- Support project-based technical services, including hardware distribution and network equipment setup.
- Provide basic user guidance to reduce recurring issues.
- Stay current with relevant technologies and processes.
- Update documentation as needed.
What we're looking for
- 2+ years of technical support experience.
- 2+ years of experoence with Actove Directory.
- Technical training in IT or a related field preferred.
- Experience with Windows operating systems and Microsoft Office Suite.
- Familiarity with IT escalation procedures and service desk systems.
What you should expect in this role
- This position is on-site at our Livermore, CA location.
- May require shift work or weekend availability.
- Video cameras must be used during all interviews, as well as during the initial week of orientation.
- The deadie to submit applications for this posting is Monday June 30, 2025.
The pay range for this position is $43,300.00 - $61,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.