Technical Writer 2 - 100% Onsite

Hi,

Hope you are all doing well,

Role: Technical Writer 2 - 100% Onsite

Work Location: 100% Onsite

Important Note: Only candidates with state or federal government experience will be considered.

*The client needs someone who is local or is willing to relocate to Maine full time, this is a very long-term role*

Top Skills:
3-10 yrs of Technical Writing experience
Training experience
Experience creating digital presentations
Demonstrated success in writing for an IT developer/network/data audience required (as opposed to business audience)
Technical writing for government IT audience preferred.
Experience using MS Office products, PDF's, Visio, Adobe Pro, GitHub, and Jira.

Job Details

The Maine Bureau of Motor Vehicles (BMV) has, over the last 2 years, undertaken a
complete modernization of its digital driver licensing system. The system is expected to
go-live in 2026. To ensure successful implementation, the Bureau and its Information
Services require assistance in capturing system documentation. Documentation must
be complete by the end of 2025 to ensure staff training can be accomplished before the
implementation date.
The Technical Writer II will assist the Information Services (IT) Division in creating
comprehensive technical documents designed for an IT audience. This documentation
will outline the key features of the modernized driver licensing application, as well as the
associated processes and procedures within the IS department. Topics will include, but
are not limited to, system architecture and external integrations, REST API
configurations, batch processing workflows, point-of-sale integration, data management
strategies, and roles and permissions.

Years of Relevant Experience: 3 to 10 years.
Preferred Education: 4-year college degree or equivalent technical study

Role Description:
Develop, enhance, and maintain user documentation for multiple applications
including documentation required for the operations provider.
Develop on-line source documentation as appropriate.
Create digital presentations.
Maintain documentation libraries and subscription lists.
Identify, create, revise, and maintain documentation and templates needed by
the Application Teams.
Ensure appropriate access/use of documentation materials.
Maintain application and user documentation.
Ensure messages and terminology is consistent across all written materials.
Research and complete documentation service requests.
Work with Application Team members to enhance their understanding of enduser
and technical documentation.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken
Review and prioritize documentation service requests.
Determine procedures for use of on-line documentation tools and version control
documentation as appropriate.
Assist or guide other Technical Writer as needed to develop and maintain user
and technical documentation for their assigned applications.
Educate/train technical groups on the essential need for developing and using
standard documentation for all processes.
Organize and prepare work effectively to facilitate proactive resolution of
problems, rather than reactive.
Research problems before approaching Project Manager or Team Lead for
assistance.
Identify and make recommendations around documentation and templates
needed by the Application Teams.
Identify and initiate continuous improvement opportunities.
Direct the development of accurate estimates for documentation
requests/activities as required
Lead efforts in developing and facilitating implementation of the Documentation
team goals and metrics.
Develop workable, practical, measurable work plans defining activities,
schedules and tasks with Team Leads.
Review and understand the Application Teams workplan.
Determine time estimates and schedule for own work and resolve issues in a
timely manner.