Overview
Skills
Job Details
Title: Help Desk assistance ( Walk-up)
Type: Contract
Duration: 3 years ( will extend for another 3 years and so on)
Work Timings : 7am-4pm daily with 1 hour lunch break
Work Location: Southfield MI ( locals preferred but okay with relocation candidates who are exceptional )
Requirements
- Frontline IT Support:
o Serve as the first point of contact for internal customers at the walk-up desk.
o Log tickets for issues and perform initial troubleshooting (about 5 10 minutes per issue).
o Escalate unresolved problems to Level 2 support.
- Customer Interaction:
o Engage directly with internal users in a professional, friendly manner.
o Maintain a customer-focused attitude, clear communication, and a positive demeanor.
- Equipment Handling:
o Distribute and manage IT equipment for employees as needed.
- Conference Room Support:
o Troubleshoot Teams Room systems and related AV equipment (e.g., projectors, Crestron units) during live meetings, sometimes in front of large groups.
o Address connectivity or hardware issues quickly to keep meetings on track.
Skills and Attributes
- Strong interpersonal skills and ability to work under pressure.
- Professional appearance and punctuality are essential.
- Basic IT knowledge; ideal for someone starting in IT and willing to pay their dues.
Support Structure
- Access to an internal knowledge base for common fixes.
- Collaboration with Level 2 support staff, often located nearby for backup.