Help Desk Analyst

Pay Rate: $35.00-$39.00/Hour

Position Type: IT-Contract
Location: Irving, TX,
Onsite Flexibility: Hybrid

JOB SUMMARY:
Our Client is a managed services provider committed to innovative distribution and tailored ATM solutions. We continue to expand and grow our managed services and ATM as a Service offerings which means we need to continue growing our teams that support these innovative capabilities. We are looking for candidates that want to grow with us and contribute to our positive and diverse company culture. Our Managed Services team works with many internal teams and external vendors so a successful candidate will have experience working with multiple stakeholders while growing client confidence and trust.

ESSENTIAL FUNCTIONS:
* Responsible to maintain and foster a positive relationship with customer(s)
* Ability to diagnose hardware and software issues
* Perform and create operational and performance reporting and analysis
* Partner and collaborate with 3rd party service providers and vendors
* Responsible to keep customer advised of any issues affecting the contractual SLAs
* Create and maintain process definition and documentation
* Create and maintain customer support documentation
* Participate in organizational service delivery strategy and definition
* Responsible for training and creating training materials for customers on basic hardware and software functionality
* Other tasks or duties assigned by management

Qualification Meeting Notes:
* Prior ATM or Financial Services experience preferred
* Strong verbal and written communication skills
* An analytical mind and inclination for problem-solving
* Eagerness to learn and grow
* Proficiency with MS Office applications preferred
* Experience with ticketing systems (e.g. Jira etc.)
* Ability to navigate various database applications, SQL experience a significant plus
* Create and maintain a positive working environment and relationship with both internal and external customers

Please email to

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