Overview
Remote
HybridOccasional onsite if emergency meetings, may be once in quarter
Depends on Experience
Contract - W2
Skills
Technical Support
Customer Service
Computer Hardware
Communication
Zendesk
Web Browsers
Active Directory
Job Details
1 3 years of IT help desk or technical support experience.
Hands-on experience troubleshooting hardware, software, and web-based systems.
Familiarity with Active Directory, browser diagnostics, and SSO environments.
Experience using ticketing/call-tracking software (e.g., ServiceNow, Remedy, Zendesk).
Strong written and verbal communication skills.
Proven customer service orientation and ability to handle user issues with patience and professionalism.
Ability to follow structured troubleshooting steps and escalate when necessary.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.