Overview
On Site
Depends on Experience
Full Time
Skills
Government leadership.
Job Details
Title: Project Manager I Training Lead Location: Remote/Hybrid with occasional site visits (Orlando, FL and San Antonio, TX)
Client: U.S. Customs and Border Protection Office of Information and Technology Field Support Directorate
Clearance: Must meet DHS/CBP suitability requirements
Overview:
The Training Lead designs, develops, and delivers training programs to ensure TSD personnel are fully equipped with the knowledge, skills, and tools necessary to meet performance requirements.
Key Responsibilities:
- Develop, maintain, and deliver the Training SOP, curricula, and job-specific training programs.
- Conduct new-hire training, re training, and ad hoc training as systems and procedures evolve.
- Monitor and evaluate training effectiveness, ensuring staff comply with updated procedures and best practices.
- Support knowledge management initiatives, identifying training gaps and updating documentation accordingly.
- Track and report training completion and compliance to Government leadership.
Qualifications:
- In-depth knowledge of training practices and instructional design techniques.
- Minimum three (3) years of experience designing and delivering training in any field.
- Experience developing IT or customer service training materials preferred.
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