Desktop Support Specialist

Position Summary

The IT Specialist I enables employees to use technology efficiently and securely. This role provides advanced Tier 1/Tier 2 technical support, performs deskside and remote troubleshooting, and ensures high-quality customer service. Responsibilities include installing, configuring, and maintaining endpoint hardware/software, assisting with local platforms (backups, servers, networks), and supporting collaboration technologies across the organization.

Key Responsibilities

Incident, Request & Problem Handling

• Identify, triage, and resolve technical issues of moderate complexity for Windows/macOS endpoints, mobile devices, and peripherals.
• Provide support for applications, systems, devices, and access issues (authentication/MFA, OneDrive, email, network shares, VPN, printing, etc.).
• Document, track, and monitor work in approved IT systems/tools, including clear notes, root cause, and resolution steps.
• Escalate incidents beyond scope to appropriate Tier 2/3 teams with complete technical context and reproduction steps.
• Follow and contribute to SOPs, KB articles, and runbooks to improve first-contact resolution and consistency.

Hardware & Software Lifecycle

• Install, configure, and support hardware such as desktops, laptops, VoIP phones, scanners, tablets, wireless handheld scanners, credit card terminals, label/signature pads, and printers.
• Perform hardware configuration and deployment following organizational standards (imaging, asset tagging, driver packages, baseline apps, policies).
• Execute refresh/decommission tasks (secure data handling, wipe/reimage, transfer of assets, disposal compliance).
• Monitor performance of hardware/applications against benchmarks; provide remediation and feedback to management.

Platforms & Local Infrastructure Support

• Assist with routine tasks, project work, and day-to-day support of onsite infrastructure (backup job checks, server health, basic network connectivity, patch validation).
• Partner with central teams to coordinate changes, report local issues, and verify post-change success.

Asset, Inventory & Stockroom Management

• Maintain accurate inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks, cables).
• Perform receiving, staging, and kitting; update asset records (serials, locations, assigned users).
• Reconcile stock regularly; identify shortages, surplus, and reorder points.

Collaboration & AV Support

• Support conferencing/collaboration technology: Microsoft Teams Rooms, telephony/VoIP, AV displays, cameras, microphones, and room PCs.
• Provide meeting-time assistance (pre-checks, quick fixes, escalation) and maintain basic AV hygiene (firmware, cabling, labeling).

Enablement & Training

• Assist users with new technology training and adoption (e.g., MFA, OneDrive, Self Service portals).
• Create or update micro-guides and quick reference materials to improve self-service and reduce ticket volume.

Projects & Continuous Improvement

• Accept and deliver projects with clear work plans, milestones, and status updates.
• Identify opportunities to simplify processes, reduce downtime, and improve user experience; propose changes with risk/benefit analysis.

Required Qualifications

• Strong customer service skills with excellent interpersonal communication (phone, chat, email, and in person).
• Hands-on troubleshooting experience (Tier 1/Tier 2) for Windows/macOS endpoints, printers, scanners, and common business apps.
• Experience with endpoint imaging and deployment, driver/package installs, and baseline configuration.
• Familiarity with identity/access topics (password resets, MFA guidance, account unlocks), network basics (DHCP/DNS, Wi-Fi), and printing.
• Ability to document work clearly and consistently in IT tools; comfort following scripts/runbooks and contributing improvements.

Preferred

• Exposure to Microsoft 365 (Teams, OneDrive, Outlook/Exchange) administration at a basic support level.
• Experience supporting Teams Rooms/AV setups and VoIP endpoints.
• Basic understanding of backup checks, server health, and local network connectivity troubleshooting.

Core Competencies

• Customer Centricity: Empathy, active listening, and concise guidance; ability to de-escalate and set expectations.
• Ownership & Drive: Takes initiative, follows through on tasks, and meets deadlines with minimal supervision.
• Technical Rigor: Methodical troubleshooting, attention to detail, accurate documentation.
• Team Collaboration: Clear handoffs, constructive feedback, and partnership with platform/infrastructure teams.
• Adaptability: Comfortable with changing priorities, new tools, and evolving standards.

Job Type & Location
This is a Contract position based out of Nashville, TN.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position is anticipated to close on Jan 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.