Overview
On Site
Contract - W2
Contract - 6 month(s)
100% Travel
Skills
ServiceNow
troubleshooting
HELPDESK
TICKETING
technical support
Job Details
Phone and In Person IVs required!
ON SITE Training period required, then can be remote (see below)
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the Client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
ON SITE Training period required, then can be remote (see below)
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the Client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
| Skill | Required /Desired | Amount | Exp You Have |
|---|---|---|---|
| Microsoft 365 | Required | ||
| Strong communication and interpersonal skills and detail oriented | Required | ||
| Strong analytical and troubleshooting skills | Required | ||
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | ||
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | ||
| Commitment to delivering high quality end user support and customer service | Required | ||
| Experience in a help desk or technical support role. | Required | ||
| Knowledge of IT systems | Required | ||
| Knowledge of print services environment | Desired |
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.