Overview
Remote
On Site
USD 50.70 per hour
Full Time
Skills
Attention To Detail
Customer Experience
Operational Efficiency
FOCUS
Issue Resolution
Budget
IT Operations
Cross-functional Team
Status Reports
Risk Assessment
Change Management
Project Scoping
Reporting
Leadership
SaaS
Business-to-business
Sales
Marketing
Management
Communication
Collaboration
Asana
JIRA
Business Operations
Project Management
PMP
PRINCE2
Agile
Scrum
CAPM
Job Details
Title - Project Manager | Remote
Location: 100% Remote
Duration: 12 Months Contract with Possible Extension
Rate: $50.70/Hour
Job Description:
We're seeking a detail-oriented and proactive Project Manager to join our Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.
As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.
Responsibilities
- Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
- Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritise for maximum impact
- Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard. '
- Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
- Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
- Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
- Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans
- Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates
Requirements
- 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.
- Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product
- Proven ability to manage multiple projects simultaneously from planning through execution and delivery
- Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders
- Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner
- Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels
- Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar
- Bachelor's degree in Business, Operations, Project Management, or a related field
- PMP, CAPM, or other relevant project management certifications are a plus but not required
Preferred Qualifications
- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
- CAPM
#TB_EN
Location: 100% Remote
Duration: 12 Months Contract with Possible Extension
Rate: $50.70/Hour
Job Description:
We're seeking a detail-oriented and proactive Project Manager to join our Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.
As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.
Responsibilities
- Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
- Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritise for maximum impact
- Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard. '
- Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
- Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
- Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
- Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans
- Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates
Requirements
- 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.
- Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product
- Proven ability to manage multiple projects simultaneously from planning through execution and delivery
- Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders
- Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner
- Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels
- Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar
- Bachelor's degree in Business, Operations, Project Management, or a related field
- PMP, CAPM, or other relevant project management certifications are a plus but not required
Preferred Qualifications
- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
- CAPM
#TB_EN
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