ServiceNow Software Engineer

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Financial Institution is currently seeking a ServiceNow Software Engineer. Candidate will collaborate with business stakeholders throughout the enterprise through education of platform development best practice. The Software Engineer must have a background in development, system administration, data analysis, and can help others to contribute to platform improvements.

Responsibilities:

• Perform data management activities which includes analyses of data and system configurations, and data monitoring
• Perform data clean up activities which includes data import, direct data changes, and data normalization
• Embraces and advocates for Agile best practices for software development
• Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
• Support implementing and manage monitoring technologies for software, server, and network platforms
• Assist production support and development staff in debugging application defects
• Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality
• Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
• Assists by providing advice on system functionality and fixes as required
• Assist with internal and external communication, improving transparency, and information radiation

Qualifications:

• [Required] 5+ years of working experience in IT
• [Required] 4+ years of experience in implementing and managing ServiceNow (ITSM, ITOM, HAM, SAM, SecOps and/or GRC/IRM modules ) or similar platforms
• [Required] 3+ years performing data management activities
• [Required] Basic understanding of IT infrastructure and IT systems design
• [Preferred] 3+ years of experience with Javascript or other scripting language
• [Preferred] Experience with RESTful APIs and JSON
• [Preferred] Ability to write clean, bug-free code that is easy to understand and easily maintainable
• Strong understanding of CMDB and CSDM 4.0+
• Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
• Problem-solving skills and solution-oriented attitude.
• Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements.
• Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills.
• Working well with others on the team using effective interpersonal skills.
• Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills.
• [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience
• 5-7 years of experience of development and/or system administration.
• 3+ years of hands-on experience developing and maintaining cloud platform technologies.