Software Developer/Remedy Support

Description:

• The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.
• This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.
• Extensive understanding of BMC DevStudio, UDM/DDM and AR Migrator is required. SQL/PLSQL, Javascript, shell scripting, Unix experience is a preferred. Knowledge of the Atrium CMDB architecture, reconciliation and job scheduling is a plus.
• Experience with Remedy Single Sign-On (RSSO) and LDAP is required to assist with transition to CAIA and/or SAML authentication technologies.
• Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes.

Qualifications:

• At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB
• ServiceNow experience a plus
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.