Overview
On Site
USD 28.00 - 32.00 per hour
Full Time
Skills
Help Desk
Inventory
Organizational Skills
Purchasing
Scripting
Configuration Management
Conflict Resolution
Problem Solving
Customer Facing
Technical Support
Collaboration
Workflow
Remote Support
OS X
IOS Development
Management
JAMF Casper Suite
Network Protocols
Communication
Multitasking
Organized
Attention To Detail
Documentation
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a motivated and detail-oriented Help Desk Analyst II to join our team in Sacramento, California. This is a Contract-to-permanent position within the non-profit sector, where you'll have the opportunity to provide exceptional technical support and contribute to a collaborative, fast-paced environment. The ideal candidate will bring strong communication skills, technical expertise in Apple devices, and a proactive approach to problem-solving.
Responsibilities:
Provide comprehensive desktop support for MacOS and iOS devices, ensuring timely resolution of technical issues.
Maintain and manage inventory systems, including tracking, organizing, and purchasing equipment as needed.
Develop and execute scripts to enhance system functionality and streamline processes.
Assist with configuration management using tools like Jamf Pro and JAMF Casper Suite.
Troubleshoot network protocols and connectivity issues, applying effective problem-solving techniques.
Deliver excellent client-facing support, showcasing professionalism and strong interpersonal skills.
Create and update documentation to ensure processes are followed and information is accurately maintained.
Travel to various locations approximately 4+ times per year to provide on-site technical support.
Collaborate with team members to improve workflows and share knowledge.
Adapt to a fast-paced environment while multitasking and prioritizing tasks effectively.
Requirements
Proven experience in desktop support, particularly with MacOS clients and Apple iOS devices.
Proficiency in using and managing tools like Jamf Pro and JAMF Casper Suite.
Solid understanding of network protocols and troubleshooting techniques.
Strong verbal and written communication skills to interact effectively with clients and team members.
Ability to multitask and stay organized in a dynamic work environment.
Detail-oriented approach and appearance, reflecting the organization's values.
Commitment to following established processes and maintaining accurate documentation.
Willingness to travel several times a year for on-site support needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a motivated and detail-oriented Help Desk Analyst II to join our team in Sacramento, California. This is a Contract-to-permanent position within the non-profit sector, where you'll have the opportunity to provide exceptional technical support and contribute to a collaborative, fast-paced environment. The ideal candidate will bring strong communication skills, technical expertise in Apple devices, and a proactive approach to problem-solving.
Responsibilities:
Provide comprehensive desktop support for MacOS and iOS devices, ensuring timely resolution of technical issues.
Maintain and manage inventory systems, including tracking, organizing, and purchasing equipment as needed.
Develop and execute scripts to enhance system functionality and streamline processes.
Assist with configuration management using tools like Jamf Pro and JAMF Casper Suite.
Troubleshoot network protocols and connectivity issues, applying effective problem-solving techniques.
Deliver excellent client-facing support, showcasing professionalism and strong interpersonal skills.
Create and update documentation to ensure processes are followed and information is accurately maintained.
Travel to various locations approximately 4+ times per year to provide on-site technical support.
Collaborate with team members to improve workflows and share knowledge.
Adapt to a fast-paced environment while multitasking and prioritizing tasks effectively.
Requirements
Proven experience in desktop support, particularly with MacOS clients and Apple iOS devices.
Proficiency in using and managing tools like Jamf Pro and JAMF Casper Suite.
Solid understanding of network protocols and troubleshooting techniques.
Strong verbal and written communication skills to interact effectively with clients and team members.
Ability to multitask and stay organized in a dynamic work environment.
Detail-oriented approach and appearance, reflecting the organization's values.
Commitment to following established processes and maintaining accurate documentation.
Willingness to travel several times a year for on-site support needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.