Business Technology Analyst I

Applicants are required to submit a combined cover letter and resume in one PDF document. Your cover letter must summarize your interest, education and experience relative to this position. Incomplete materials will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. The first review date for application materials is scheduled for July 28th.

Interested parties are also invited to contact Human Resources at to discuss the position.

• The advertised hiring range for Business Tech Analyst I is $70,000 - $87,500, with a maximum opportunity of up to $105,000 with tenure and strong performance.

Introductory Period: New employees holding regular positions must complete an introductory period of twelve months.

In addition to competitive wages Chelan PUD employees also enjoy outstanding benefits which include zero cost employer funded medical, dental, and vision healthcare benefits, access to the employee assistance program, a VEBA health reimbursement account, and long-term care.

Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan.

Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 11 paid holidays per calendar year, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life.

The work life benefits include optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends.

For more explanation of the district benefits please visit our benefits website .

Business Technology Analyst I

Overview
The Business Technology Analyst I assists in the implementation, maintenance and support of a portfolio of integrated technology solutions, business processes, data models, and business intelligence reports that optimize and improve business operations within a specific business vertical or value stream. This entry-level role supports the District by analyzing, designing, developing, and implementing business solutions primarily within the configuration tools native to the application platforms. Solution delivery centers on leveraging configuration tools to extend core system functionality, automate process workflows, and customize user experiences while ensuring all development activities adhere to established IT governance and release management practices. The position supports organizational objectives by analyzing business needs, mapping and optimizing processes, and managing a portfolio of technology solutions and data models. Solutions are developed to be operationally reliable, scalable, and aligned with enterprise architecture, technology strategy, and business priorities. Responsibilities include partnering with experienced team members and stakeholders to gather requirements, document business processes, system configuration, BI report development, and post-implementation support. This entry level role is expected to develop business acumen and gain technical expertise to deliver solutions that enhance operational effectiveness, drive productivity, and support cross-functional collaboration across the organization.
Responsibilities

• Systems Analysis and Support - Assist with the review and documentation of business software application functionality and performance under the guidance of more experienced analysts. Support routine data entry and configuration tasks within supported business systems using established procedures and templates. Help monitor system performance, report issues, and assist in testing processes to ensure basic functionality and data integrity. Respond to basic user inquiries and provide first-level troubleshooting support; escalate complex issues to senior staff as appropriate. Participate in testing activities by executing predefined test cases and documenting outcomes. Maintain support logs and assist in documenting resolutions for recurring user/system issues. Observe and learn how system changes are analyzed, planned, and implemented to improve business processes. Support administrative tasks related to system access, configuration, and updates, ensuring adherence to change management procedures.
• Business Technology Design and Development - Assist in making minor changes to user interfaces and workflows under guidance. Support updates to system configurations using templates or supervised procedures. Help build or update basic scripts or formulas for automation using low-code tools. Document configuration changes and update internal knowledge bases. Follow established development and change control processes.
• Business Intelligence Run pre-defined reports and assist in compiling data. Create and modify basic data queries and reports using templates or examples. Assist with data validation tasks, checking for accuracy and completeness. Support dashboard maintenance and help update visualizations based on team input. Extract and transform basic data from various sources using entry-level tools.
• Product Support and Collaboration - Participate in meetings and accurately gather system requirements and feedback. Document user needs and system enhancements based on interviews or workshops. Support testing and deployment activities for system changes. Communicate updates and status reports to stakeholders with team support. Collaborate with peers and analysts on basic problem-solving tasks.
• Artificial Intelligence Integration and Enablement Assist in the testing and maintenance of AI-enabled tools (e.g., chatbots or self-service features). Document user feedback and AI tool behavior for review by senior staff. Participate in developing AI use cases. Support research efforts by gathering information on new tools or features, or as assigned.
• Maintain regular and predictable attendance: Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).

Reports To
Manager - Customer Utilities Technology
Overtime exemption
Exempt
Qualifications
Education
Equivalent experience (year for year) may substitute for required education.

• Bachelor's Degree (B.A./B.S. from a college or university) in a technical or quantitative area such as Computer Science, Information Systems, Business, or a related field required.

Experience

• 0 years of experience required.
• Experience performing applications development, programming, or systems analysis preferred. Experience in the utility industry preferred.

Licenses and Certifications

• Technical Certifications: Microsoft Power Platform, IIBA in Business Analysis, modern ERP systems preferred.

Skills and Abilities
A fully skilled incumbent will have the following knowledge skills & abilities:

• Basic System Analysis and Configuration: Familiarity with system analysis concepts and basic configuration activities. Able to follow established procedures to support business application functionality and assist in gathering user requirements.
• Introduction to Development & Automation: Exposure to scripting or low-code/no-code development environments. Capable of assisting in workflow automation or user interface updates under guidance. Basic understanding of data structures and application behavior.
• Data Analytics & Reporting Fundamentals: Basic knowledge of data queries and reporting tools (e.g., Excel, Power BI, or SQL). Able to generate and interpret standard reports and assist in maintaining dashboards with supervision.
• Task Coordination and Support: Ability to manage assigned tasks within a project or operational setting. Supports team efforts by following timelines, communicating status, and asking clarifying questions when needed.
• Process Understanding & Documentation: Ability to observe, document, and explain simple business processes. Supports process mapping and requirements gathering with guidance from more experienced analysts.
• Effective Communication: Strong written and verbal communication skills appropriate for internal business audiences. Can clearly document findings and collaborate with peers and supervisors.
• Foundational Problem Solving: Demonstrates curiosity and initiative in identifying and reporting issues. Capable of analyzing basic problems and recommending possible solutions under supervision.
• Awareness of Utility Operations: General understanding of business unit operations and willingness to learn about utility industry terminology, practices, and compliance standards.
• Learning Orientation & Collaboration: Receptive to feedback and coaching. Participates in team activities and supports collaborative problem-solving efforts.
• Teamwork and Professionalism: Works effectively with team members, demonstrates respect and accountability, and contributes to a positive team environment.
• Application Support Assistance: Provides first-level support by responding to user questions, logging issues, and helping document system behaviors. Assists in routine software updates or configurations.
• Adaptability to Change: Open to learning new tools and processes. Supports change initiatives by participating in training and helping others adapt to system or process changes.
• Must be proficient in reading, writing and speaking English.

Physical Demands (all levels)

• Sitting Regularly 67-100%
• Standing Occasional 11-33%
• Walking Occasional 11-33%
• Lifting 1-10 lbs Floor-Waist Occasional 11-33%
• Lifting 1-10 lbs Waist-Shoulders Occasional 11-33%
• Lifting 1-10 lbs Above Shoulders Occasional 11-33%
• Stooping/Bending Occasional 11-33%
• Reach Floor to Waist Occasional 11-33%
• Reach Waist to Shoulder Occasional 11-33%
• Reach Above Shoulder Occasional 11-33%
• Wrist/hand/fingers manipulation (keyboarding, mousing, etc.) Regularly 67-100%
• Hand Controls (joy stick, controls on equipment, etc.) Regularly 67-100%
• Repetitive Motions Frequent 34-66%
• Talking Regularly 67-100%
• Hearing Regularly 67-100%
• Visual - Near Acuity Regularly 67-100%
• Visual - Far Acuity Occasional 11-33%
• Visual - Depth Perception Occasional 11-33%
• Visual - Color Discrimination Occasional 11-33%

Working Conditions

• Noise Intensity Level: - Moderate

• Pursuant to the Payment Card Industry Data Security Standards (PCIDSS), Chelan County Public Utility District #1 conducts background screening of personnel granted rights to access customer credit or debit card holder data or the data environment.

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Chelan PUD is an Equal Employment Opportunity employer.

We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main page in English and Spanish.

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-I.35(c)