Overview
On Site
USD 28.50 - 33.00 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
Retail
Scheduling
Computer Hardware
Servers
Wireless Communication
Server Administration
Operational Efficiency
Technical Support
Collaboration
Microsoft Azure
Active Directory
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Microsoft
VMware Infrastructure
Management
Service Desk
Remote Support
Problem Solving
Conflict Resolution
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Analyst II to provide advanced technical support in a dynamic retail environment. This contract position is based in Kalamazoo, Michigan, and will require you to assist with Level 1 issues while serving as the primary escalation point for more complex Level 2+ tasks. The role offers a guaranteed 20 hours per week with flexible scheduling options.
Responsibilities:
Provide support to Level 1 team members by troubleshooting hardware, software, and user access issues.
Serve as the escalation point for complex technical problems involving Azure Active Directory, Office 365, Microsoft Teams, and Windows servers.
Manage and resolve issues related to VMware infrastructure and wireless access points.
Perform server maintenance tasks, including applying patches as necessary.
Escalate unresolved Level 3 issues to third-party support partners.
Ensure timely resolution of service desk tickets to maintain operational efficiency.
Deliver on-site desktop and end-user support as needed.
Monitor and maintain system performance, identifying areas for improvement.
Collaborate with IT team members to ensure seamless operations and technical reliability.
Requirements
Proficiency in Active Directory and Azure Active Directory.
Strong knowledge of Microsoft Windows 10 and Windows Server.
Experience with Office 365 and Microsoft Teams administration.
Familiarity with VMware infrastructure and basic troubleshooting techniques.
Ability to manage service desk tickets and prioritize tasks effectively.
Hands-on experience with end-user and desktop support.
Strong problem-solving skills and the ability to escalate issues appropriately.
Availability to work onsite in Kalamazoo, Michigan.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to provide advanced technical support in a dynamic retail environment. This contract position is based in Kalamazoo, Michigan, and will require you to assist with Level 1 issues while serving as the primary escalation point for more complex Level 2+ tasks. The role offers a guaranteed 20 hours per week with flexible scheduling options.
Responsibilities:
Provide support to Level 1 team members by troubleshooting hardware, software, and user access issues.
Serve as the escalation point for complex technical problems involving Azure Active Directory, Office 365, Microsoft Teams, and Windows servers.
Manage and resolve issues related to VMware infrastructure and wireless access points.
Perform server maintenance tasks, including applying patches as necessary.
Escalate unresolved Level 3 issues to third-party support partners.
Ensure timely resolution of service desk tickets to maintain operational efficiency.
Deliver on-site desktop and end-user support as needed.
Monitor and maintain system performance, identifying areas for improvement.
Collaborate with IT team members to ensure seamless operations and technical reliability.
Requirements
Proficiency in Active Directory and Azure Active Directory.
Strong knowledge of Microsoft Windows 10 and Windows Server.
Experience with Office 365 and Microsoft Teams administration.
Familiarity with VMware infrastructure and basic troubleshooting techniques.
Ability to manage service desk tickets and prioritize tasks effectively.
Hands-on experience with end-user and desktop support.
Strong problem-solving skills and the ability to escalate issues appropriately.
Availability to work onsite in Kalamazoo, Michigan.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.