Genesys/Cloud PureEngage

Overview

Hybrid
$55 - $65
Contract - W2
Contract - 12 Month(s)

Skills

Genesys Contact Center Solutions
Genesys on-premises
cloud solutions
PureCloud
PureEngage
PureConnect

Job Details

Immediate need for a talented Genesys/Cloud PureEngage. This is a 12+ Months Contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-79218

Pay Range: $55 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:

  • Skills-Genesys Contact Center Solutions (Genesys on-premises and cloud solutions (PureCloud, PureEngage, PureConnect).
  • API integration and development (Genesys Cloud APIs, SDKs), Programming lang( Java, Python, Javascript).
  • 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud;
  • Configure and troubleshoot Genesys software and hardware components
  • Integrate Genesys with Third-party applications and Systems
  • Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
  • Working experience on Major Genesys and NICE platform upgrades
  • Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
  • Experience with Genesys products (PureCloud, PureEngage, PureConnect)
  • Experience with call recording platforms (NICE, Genesys IR)
  • Experience with Genesys Cloud APIs, SDKs and development tools
  • Knowledge on Genesys Cloud security features
  • Proficiency with programming languages (Java, Python, JavaScript)
  • Excellent problem-solving skills
  • Strong and confident knowledge in Contact Center network topology
  • Coordinate with other tech partners like Avaya, network partners and product vendors
  • Knowledge in Siebel CRM Application Integration
  • Familiar with Agile methodologies and related process.
  • Ability to arrange and write Design Documents.
  • Genesys Cloud, Genesys Engage.

Our client is a leading Banking and financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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