Overview
Skills
Job Details
Job Title: Desktop Support Specialist 3
Location with zip code: Concord, NH 03301
Duration: 6+ Months
Roles & Responsibilities:
- The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.
- Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
- Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
- Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
- Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls.
- Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
- Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
- Provides back-up coverage as needed for other DoIT Enterprise Desktop Support (EDS) technical staff.
- Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.
- Required 3 Years Experience in a technical desktop support role troubleshooting & resolving issues related to hardware, software, OS, peripherals, & applications.
- Required 3 Experience installing, maintaining, & upgrading PC hardware, software, apps, & peripherals.
- Required 2 Experience with the support and maintenance of Windows OS.
- Required 1 Experience supporting Win 11 with Active Directory.
- Required 3 Experience working with a help desk ticketing system.
- A+ certification or equivalent.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.