Overview
Skills
Job Details
Urbana Maryland
Job Description:
>> Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards.
>> Activate and manage remote access tools for telephony systems.
>> Verify service functionality through circuit testing, equipment reprogramming, and alarm validation troubleshoot and resolve issues in collaboration with engineering teams.
>> Document telecom network configurations, including diagrams and programming details.
>> Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation.
>> Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management.
>> Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms.
>> Monitor and document system usage, licenses, and perform regular audits and cleanups.
>> Manage tasks and incidents through HEAT ticketing system and Agile Sprint tracking.
Requirements:
>> Strong experience in configuring and managing Telephony Systems.
>> Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems.
>> Hands-on experience with NICE Uptivity for call recording and screen capture.
>> Familiarity with TASKE Reporting tools.
>> Exposure to Cisco, secure telephone, and video communication technologies.
>> In-depth knowledge of telecommunications technologies and Avaya PBX systems.
>> Experience administering Avaya Unified Communications environments.
>> AWS Connect configuration and administration expertise.
>> Ability to program voice and data telecommunications network circuits and equipment.
>> Understanding of business continuity and disaster recovery strategies.
>> Experience in designing and optimizing telephony networks.