Overview
Skills
Job Details
We are seeking a Project Lead to play a vital role in implementing Property Management Systems (PMS) and Central Reservation Systems (CRS) for our client's portfolio of hotels. This position will involve preparing hotel configuration data necessary for building Opera Cloud, conducting training, and migrating data to the new PMS. The role requires global collaboration with hotels, vendors, and regional teams.
POSITION RESPONSIBILITIES:
Effective interaction with corporate and regional offices to understand transition dates and the schedule of other activities to manage the implementation schedule.
Create, manage, and convey each project's systems training and deployment schedule.
Liaise with hotel leadership to coordinate deployment schedule.
Maintain training material for the Deployment team, the hotels, or our vendors. Training materials include slide decks, trainers notes, and videos.
Execute virtual or in-person training to guide on-property teams through the build and learning processes needed to adopt meaningful use of applications.
Maintain a relationship with client's internal teams globally that implement and train the systems installed at client's hotels. This is done through regular meetings and interactions conducted remotely with vendor counterparts during each project to discuss project needs.
Collect, review, and update hotel configuration data following client's standards.
Act as an escalated support resource.
EXPERIENCE AND QUALIFICATIONS:
Diverse Hotel Management Experience in Operations (2+ years)
Experience with Opera Cloud, CRS, and Sales & Revenue
Experience in multiple hotels, locations, or brands
Ability to work across multiple time zones
PREFERRED SKILLS:
Fluency in speaking, writing, and reading English and Spanish
Rate: $40/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week. Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.