Overview
On Site
$20 - $22
Contract - W2
Contract - Independent
Contract - 8 Month(s)
10% Travel
Skills
Communication
Computer Hardware
Conflict Resolution
Customer Satisfaction
Help Desk
Management
Microsoft Azure
Microsoft Windows
Network
OS X
Problem Solving
Remote Support
Security+
Software Documentation
Technical Support
CompTIA
Job Details
Job Description Onsite Helpdesk Technician ** Toledo Area ONLY* Onsite 5 days/week Key Responsibilities:
- Provide remote and onsite technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Document and track support requests, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support teams as needed.
- Maintain a high level of customer satisfaction by delivering prompt and effective solutions.
- Stay up-to-date with the latest IT trends and technologies to provide informed support.
- Hardware Troubleshooting
- MS Office and using Azure/Intune for imaging
Qualifications:
- Proven experience as a Helpdesk Analyst or in a similar technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common software applications and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused with a commitment to delivering high-quality support.
- Relevant certifications (e.g., CompTIA A+, Security +) are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.