Developer

Overview

On Site
Hybrid
$19.42 - $28.56 hr
Full Time
Contract - Independent
Contract - W2
Contract - 6+ mo(s)

Skills

Service Delivery
Documentation
Break/Fix
Service Management
Disaster Recovery
Computer Hardware
Operating Systems
Application Support
Communication
Service Level
ITIL
Management
Microsoft Windows
OS X
Android
Microsoft Office
Computer Networking
Active Directory
Augmented Reality

Job Details

Title: Developer

Location: Northeast Region (Onsite)
Employment Type: Contract

Compensation
Pay Range:$19.42-$28.56/Hrs

Description
* Support and troubleshoot hardware and software issues for various devices.
* Install and configure devices and related software.
* Provide technical assistance both onsite and remotely.
* Manage and resolve service tickets within agreed timelines.
* Coordinate with vendors and support teams for service delivery.
* Support IT needs for events and emergency situations.
* Maintain documentation for standard configurations and procedures.

Key Responsibilities
* Provide break/fix support for devices.
* Re-image and configure devices as needed.
* Troubleshoot operating systems and applications.
* Document issues and resolutions in the service management system.
* Coordinate with third-party vendors for hardware replacements.
* Manage ticket queue and ensure timely resolution.
* Provide support for disaster recovery and emergency situations.

Qualifications
* Comprehensive understanding of PC hardware and software.
* Experience with operating systems and application support.
* Strong communication skills, both written and verbal.
* Experience working within service level agreements and ITIL processes.
* Strong interpersonal skills to manage multiple stakeholders.

Core Technologies
* Windows OS | Mac OS | Android OS | Office Suite | Networking | Active Directory

Contact Information
Abdul Rasheed,

Benefits
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here

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