Sr. Business Analyst

Project Scope:

The NYC IT Project Management Office (PMO) focuses on creating and maintaining a suite of large-scale workflow software applications designed to enhance the efficiency and effectiveness of NYC business teams. These teams handle critical operations such as permitting, inspections, roadway repairs, bridge maintenance, and street sign management. Our applications require that the utility company, contractor, vendor or NYC employee collect some of the vital pieces of data required to properly track the lifecycle of the asset. For example, the location, state, usage, weight, height, width, dept, pitch, rating, length, who worked on the asset and when, materials, vehicles, equipment used, the cost, funding source, customer complaints, date, time, duration of work, start and end dates, permit and license fees and fines, inspection pass / fail data, state / city / federal funding, project approvals and many more vital data points.

Recent projects initiated by the IT PMO include:

- An application enabling restaurants to apply for the outdoor dining license program and allowing NYC agency staff to review, approve, or deny these requests.
- A tool for the roadway repair team to track bike lane installations and resurfacing projects.
- An application to monitor pavement marking installations and renewals for faded markings.
- A workflow and asset management system to oversee street sign installations and replacements while maintaining an inventory of current and historical sign locations.
- A workflow system to manage preventative and unplanned maintenance for New York City bridges and infrastructure.

The selected Sr. Business Analyst will support the IT PMO in implementing similar projects, contributing to the development of innovative and impactful solutions.

Services Desired:
NYC seeks an experienced consultant that can:
- Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
- Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.
- Work closely with the senior business analyst, NYC business units and subject matter experts in definition, testing, and implementation of functional requirements.
- Solicit requirements through interviews, workshops, surveys, and/or existing systems documentation or procedures.
- Identify and document existing system deficiencies.
- Have considerable knowledge of existing information processing systems and emerging technology trends to match them with The City's current and future business needs.
- Participate in meetings with both technology and business teams to facilitate the understanding, clarification, and implementation of requirements.

- Create/revise/own analysis artifacts and deliverables such as process maps, business requirements, business rules, user stories, user workflows, use cases, user interfaces, screens, and acceptance test cases.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish client requests from the underlying true needs.
- Understand client organization's direction, structure, business issues and data challenges.
- Define and/or contribute to roll-out strategies.
- Be the liaison between business units, technology teams and support teams.
- Manage client expectations effectively.
- Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships.
- Create and maintains strategic partnership between business needs and technology delivery.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Assist in the facilitation of team and client meetings.
- Understand how to communicate difficult/sensitive information tactfully.
- Promote active listening with team members.
- Contribute appropriately to conversations.
- Prepare written business correspondence that is coherent, effective, professional and engaging.
- Possess understanding in the areas of application programming, database and system design.
- Understand technical design specifications.
- Understand Internet, Intranet, Extranet and client/server architectures.
- Understand how legacy and web-based systems interface with each other.
- Define and set standards/templates for acceptance test cases, acceptance testing and test matrices.
- Define acceptance test conditions and develop accurate/complete test plans.
- Ensure issues are identified, tracked, reported on and resolved in a timely manner.
- Conduct acceptance testing efforts according to plan.
- Work independently with clients to define concepts and under direction of senior business analyst and project managers.
Take inputs from supervisor and appropriately apply comments/feedback.
- Understand the necessity of project standards and apply them consistently.
- Understand how various issues affect each other and the outcome of projects.
- Develop internal and external meeting objectives and agendas.
- Prioritize multiple tasks effectively.
- Demonstrate the ability to cooperate with a variety of people and achieve results.

- Proactively initiate, develop, and maintain effective working relationships with team members.
- Work with client personnel to identify required changes.
- Communicate needed changes to development team.

MANDATORY SKILLS/EXPERIENCE: Note: candidates who do not have the mandatory skills will not be considered.
Minimum of 8 years experience with writing application software, data analysis, data access, data structures, data manipulation, databases, programming, testing and implementation, technical and user documentation, software conversions; environments include but are not limited to mainframe, mid-range, personal computers, laptop; available to assist and/or lead in the design of program specifications and the implementation of software solutions.

Preferred Skills/Experience for Consultant Candidates:
- BA/BS Degree or equivalent, in a technology-related field or other degree preferred.
- 10+ years of experience in specifying, analyzing, and documenting requirements for mission-critical business applications in a web/client-server environment.
- Effective presentation and leadership skills.
- Knowledge of different application development environments, tools, and methodologies.
- Expertise using Microsoft Office applications.
- Excellent verbal and written communication skills and the ability to interact professionally and confidently with a diverse group, of executives, managers, and subject matter experts.
- Strong analytical, decision-making, and problem-solving skills to interpret business needs and translate them into application and operational requirements.
- Strong facilitation skills and proven experience in driving consensus across multiple stakeholder groups.
- Process-driven analysis skills and a background in various requirements elicitation methods.
- Proficiency with Waterfall, RUP, and Agile SDLC processes.
- Ability to accurately estimate level of work to be provided for delivery commitments to stakeholders.