Telecommunications Technician

  • Lyon Station, PA
  • Posted 5 hours ago | Updated 5 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Telecommunications Technician
analog
digital
IP
data-cabling
System Manager
Call Center Elite
Contact Center
IVR
Avaya

Job Details

Job: Telecommunications Technician -Fully onsite in Lyon Station, PA -6 month contract with likely extensions

-Need Analog experience -Experience with IVR systems, Avaya systems

Job Description
We are looking for a Telecommunications Technician. This position will be full-time and onsite in Lyon Station, PA. Occasional travel is required to various PA client locations up to 20%.

What You ll Do
Program phone sets (digital, IP and analog)
Perform Moves, Additions, Changes (MACs)
Program requested feature changes
Provide voicemail support
Program mailbox
Complete password resets
Add or delete user mailboxes
Provide break/fix services on telephones
Troubleshoot and resolve phone-/data-cabling issues
Knowledge of station cabling and jacks
Assist in identification and resolution of other vendor line/circuit problems
Troubleshoot issues related to lines/trunks (SIP/DID)
Coordinate and act as focal point for problem resolution involving service provider
Performs other duties as assigned


What You'll Need

Required
3 to 5 years of experience in an environmental field
Bachelor s Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience may be considered
Knowledge of Wall Field wiring, cross connecting 66/110 wiring blocks Wiring color code
Ability to effectively communicate both verbally and in writing including presentation abilities
Strong critical thinking and problem-solving skills with the ability to analyze problems and formulate alternative/creative solutions to problems
Adept in multi-tasking, prioritizing and managing time effectively
Excellent attention to detail and accuracy; can effectively listen and give details accurately
Exceptional interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization
Open to coaching with the ability to apply feedback
Ability to lead and coordinate multiple priority projects concurrently

Preferred
Visible Admissions Certification, preferred
Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, IVR Systems and/or Experience Portal with Proactive Outreach Monitor
Embedded (R10.X), Contact Center, and/or Conferencing

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