IT Training Specialist IV

Job Details

Job Location
AAON Tulsa - Tulsa, OK

Position Type
Full Time

Salary Range
$102876.00 - $139186.00 Salary

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Information Technology

Description

Job Summary:

The IT Training Specialist IV is responsible for designing, developing, and delivering educational materials that help team members enhance their IT systems and technical skills.

Essential Job Duties and Responsibilities:

• Collaborate with IT Service Delivery, Infrastructure, Enterprise Applications, Information Security, and Project Management office to identify, prioritize, and develop training strategy and content.
• Partner with IT and L&D leaders to create structured learning paths and instructional materials for technical training programs.
• Develop a knowledge base with engaging e-learning modules, training manuals, video tutorials, and interactive exercises.
• Apply adult learning principles to ensure effective knowledge transfer.
• Partner with subject matter experts (SMEs) to translate complex technical concepts into accessible learning materials.
• Design quizzes, tests, and practical exercises to measure learning outcomes.
• Partner with Learning and Development to update the learning management systems (LMS), multimedia tools, and software like Adobe Captivate to enhance training delivery.
• Update content based on industry trends, technological advancements, and learner feedback.
• Participate in the learning and development council to ensure alignment of L&D services across the enterprise.

Qualifications

Education and Experience Requirements:

• Bachelor's degree in Instructional Design, Computer Science, Education, or a related field.
• A minimum of Six years of experience in curriculum development, instructional design, or e-learning content creation.
• Extensive Experience with ServiceNow, ITIL, and Microsoft O365 suite including Microsoft Windows 11, Work, Excel, PowerPoint, Video, Teams, OneDrive.
• Working knowledge of Customer Relationship Management (CRM), Human Resource Information Systems (HRIS), and Enterprise Resources Planning software
• Expert level knowledge of Adobe Captivate, Articulate Storyline, Camtasia and Synthesia video tools or similar e-learning tools.
• Strong understanding of IT concepts, programming languages, and software development.
• Excellent communication and collaboration skills.

Knowledge, Skills, and Abilities:

• Strong communication skills, both verbal and written
• Ability to learn, understand, explain, and demonstrate systems, processes, applications, and other technical subject matter
• Ability to collaborate effectively with stakeholders across the organization
• Creative, innovative

Work Environment:

Work is performed in a climate-controlled office setting. However, there may be meetings in the manufacturing facility and may be exposed to:

• Humidity, loud noises, dirt
• Varying temperatures
• Sheet Metal
• Forklift traffic

Physical Demands:

• Lift up to 20 lbs.
• Climbing
• Stooping
• Sitting for prolonged periods