Computer Operations Manager

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
100% Travel

Skills

Change Request Management
Customer Satisfaction
IT Service Management
Laptop
Lifecycle Management
Management
Patch Management
People Management
Policies and Procedures
Regulatory Compliance
Mobile Devices
Service Delivery
Service Level
Service Desk
Servers

Job Details

Job Title: Computer Operations Manager
Location: Tallahassee, FL(Day One Onsite)
Client: State of Florida
Department: Florida Department of Transportation (DOT)
Duration: Long Term
Experience: 15+

Description:

Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support.
7 Primary Job Duties/ Tasks:
Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
Develop and implement IT service management processes: incident, problem, change, and request management.
Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Responsible for reading and following the Department s Procedures and Policies.
Responsible for understanding and enforcing the Department s Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

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