Overview
On Site
Depends on Experience
Full Time
Skills
SAP
Warehouse
Job Details
The Delivery Control Specialist is responsible for overseeing and managing the end-to-end process of product delivery, ensuring timely and accurate shipments, tracking delivery performance, and handling any related issues. This role plays a key part in optimizing delivery processes, improving customer satisfaction, and supporting logistics operations.
Key Responsibilities:
- Manage and Monitor Deliveries: Track the status of deliveries from suppliers to customers, ensuring on-time arrivals.
- Coordinate with Logistics Teams: Work closely with warehouse teams, third-party logistics providers, and suppliers to ensure smooth delivery processes.
- Delivery Documentation: Ensure all necessary delivery documentation (invoices, shipping forms, etc.) is accurately completed and submitted.
- Resolve Delivery Issues: Handle any delivery discrepancies, delays, or issues, and work with relevant departments to provide resolutions.
- Monitor Delivery Performance: Analyze delivery metrics and report on key performance indicators (KPIs) to management.
- Customer Communication: Communicate with customers regarding delivery status, delays, or issues, providing exceptional service.
- Continuous Improvement: Identify areas for process improvement and work with relevant teams to implement best practices for more efficient delivery control.
- Inventory Coordination: Work with warehouse teams to ensure the correct inventory is prepared for dispatch and delivered without error.
- Compliance: Ensure compliance with company policies, regulations, and legal requirements related to delivery processes.
Qualifications:
- Bachelor's degree in logistics, supply chain management, business, or a related field (preferred).
- Proven experience in logistics, delivery management, or supply chain operations.
- Strong organizational skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office, with knowledge of SAP system.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
Fluent in English; Mandarin is a plus.
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