Field Technical Support

Position Title: Field Technical Support Representative

Location: 1025 Lenox Park Blvd, Atlanta, GA 30319

Anticipated Start Date: 06/02

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 + Months Contract with Strong Possibility of Extension.

Job Type: [Contract (40 hours weekly)], [Onsite]

Pay Range: 25/hr. to - 27/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Client: DXC Technology

Essential Job Functions:

* Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

* Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

* Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

* Documents all pertinent user information and the nature of problem reported with accuracy.

* Records all inventory transactions accurately to maintain service and inventory part accuracy.

* Assists in investigating and resolving complex installations and maintenance matters.

* Instructs customers in the operation and maintenance of systems and equipment.

* Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

* Acts as a liaison with customers on administrative and technical matters for assigned projects.

* Performs analysis on system issue trends and solutions.

Basic Qualifications:

* High school diploma or G.E.D.

* Five or more years of field support experience.

* Experience working with corporate hardware, software and equipment.

* Able to lift 45 pounds.

* Able to work in the USA.

Other Qualifications:

* Deep understanding of computer hardware and software components.

* Experience navigating technical issues with a high level of customer service and empathy.

* Excellent verbal and written communication with the ability to tailor communication style to different audiences.

* Experience working in a dynamic, fast-paced environment.

* Shown success in team environments demonstrating shared responsibility and accountability.

* Strong analytical and problem-solving ability.

* Good time management and organizational skills.

Work Environment:

* Office environment.

* Dress code: Business casual.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k

Interested candidates please send resume in Word format to Please reference job code 238938 when responding to this ad.