IBM TRIRIGA Support Lead Austin, TX 78753 (Hybrid 2 days WFH)

Overview

Remote

Depends on Experience

Contract - W2

Contract - Independent

Contract - 6 Month(s)

Skills

IBM Tririga

Tririga Support

Dynatrace

Production Support

L2 Support

Application Support

Unix

SQL

Root Cause Analysis

Incident Management

Workflow Troubleshooting

Knowledge Base Management

Real Estate Systems

Facilities Management Systems

Issue Triage

Application Monitoring

Enterprise Support

SLA Management

IBM TRIRIGA Reporting

IBM TRIRIGA Workflows

Collaboration

Data Link Layer

Debugging

Knowledge Base

Knowledge Transfer

TRIRIGA

Teamwork

Testing

Tier 3

Training

Job Details

Job Title: IBM TRIRIGA Support Lead
Request ID: 114377-1
Location: Austin, TX 78753 (Hybrid 2 days WFH)
Duration: 6 Months
Work Type: W2/1099 (No C2C unless required by you)

Job Overview

We are seeking an experienced IBM TRIRIGA Support Lead to provide L2 application support for a Fortune 10 client in the Real Estate and Facilities domain. The ideal candidate will have strong experience in IBM Tririga, production support, and debugging using basic Unix and SQL.

This is a hybrid role with 2 days remote per week.

Must Have Skills

IBM TRIRIGA (4+ years)
Dynatrace
Production Support
Basic Unix & SQL knowledge
Overall 8+ years IT experience

Performance Expectations

Meet SLAs and eliminate client escalations
Provide smooth support with no/minimal concerns from Infosys APS Tririga team
Work well as a team player

Key Responsibilities

Act as the first point of contact for client-reported issues
Triage, troubleshoot, and resolve L2 application issues
Work directly with the client to provide timely updates and resolutions
Escalate complex issues to the development team (Tier 3) when required
Create and update knowledge base articles
Perform root cause analysis and recommend improvements
Assist with testing and validating minor system changes or patches
Participate in training and knowledge transfer initiatives

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.