Overview
Skills
Job Details
We are looking for an enthusiastic AWS Support Technician to provide onsite support to users in a fast-paced environment. The ideal candidate will be an individual who is technically savvy and has outstanding face-to-face customer service and interaction skills.
The AWS Desktop Support role blends traditional desktop support with AWS support and knowledge. The job involves providing technical assistance to end-users for hardware and software issues, and virtual machine issues.
Desired skills, responsibilities, experience needed Job Responsibilities:
- Knowledge of cloud computing concepts and the AWS platform.
- Experience in desktop support and technical support roles.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts, Active Directory, and server-client architecture.
- Excellent problem-solving and communication skills.
- Experience with cloud support tools and scripting is often beneficial.
- Ability to work under pressure and handle multiple tasks.
- Strong communication and professional skills working directly with end users
- Other duties as assigned
- End-user support: Provide timely and effective technical support for hardware, software, and network issues via phone, email, and remote assistance.
- System maintenance: Install, configure, and maintain desktop hardware, software, and operating systems (Windows, Mac, Linux).
- Cloud support: Manage, maintain, and troubleshoot cloud-based services on AWS
- Troubleshooting: Resolve complex issues in both the local desktop environment and the AWS cloud infrastructure.
- Documentation: Document support requests, resolutions, and procedures in a ticketing system.
- Collaboration: Work with other IT team members to implement new technologies, improve processes, and ensure efficient cloud operations.
- User training: Conduct user training and create documentation to improve user understanding of systems and tools.
- Proficient with Office 365 Suite and/or Google Suite
- Experience using incident management (Service Now) and knowledge base system
#LI-NL1 #LI-Onsite
location: Riverwoods, Illinois
job type: Solutions
salary: $20 - 27 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
The AWS Desktop Support role blends traditional desktop support with AWS support
and knowledge. The job involves providing technical assistance to end-users for
hardware and software issues, and virtual machine issues.
Desired skills, responsibilities, experience needed Job Responsibilities:
- Knowledge of cloud computing concepts and the AWS platform.
- Experience in desktop support and technical support roles.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts, Active Directory, and server-client
architecture.
- Excellent problem-solving and communication skills.
- Experience with cloud support tools and scripting is often beneficial.
- Ability to work under pressure and handle multiple tasks.
- Strong communication and professional skills working directly with end users
- Other duties as assigned
- End-user support: Provide timely and effective technical support for hardware,
software, and network issues via phone, email, and remote assistance.
- System maintenance: Install, configure, and maintain desktop hardware,
software, and operating systems (Windows, Mac, Linux).
- Cloud support: Manage, maintain, and troubleshoot cloud-based services on
AWS
- Troubleshooting: Resolve complex issues in both the local desktop environment
and the AWS cloud infrastructure.
- Documentation: Document support requests, resolutions, and procedures in a
ticketing system.
- Collaboration: Work with other IT team members to implement new technologies,
improve processes, and ensure efficient cloud operations.
- User training: Conduct user training and create documentation to improve user
understanding of systems and tools.
- Proficient with Office 365 Suite and/or Google Suite
- Experience using incident management (Service Now) and knowledge base
system
qualifications:
- AWS Support
- Windows & Mac OS
- Deskside Support
- End user training
- Proficient with Office 365 Suite and/or Google Suite
- Experience using incident management (Service Now) and knowledge base system
Experience: AWS, Deskside Support, ServiceNow, End User Training
#LI-NL1 #LI-Onsite
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.