Overview
On Site
USD 25.00 - 35.00 per hour
Full Time
Skills
Management
Communication
Regulatory Compliance
Microsoft Exchange
HIPAA
Privacy
FOCUS
Process Improvement
Health Care
Issue Resolution
SAS
Onboarding
UPS
Educate
Documentation
Technology Assessment
User Guides
Training
Presentations
Continuous Improvement
Data Quality
Reliability Engineering
Health Informatics
Public Health
Healthcare Information Technology
Health Information Exchange
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
The Technical Assistance Specialist role will conduct training and outreach, providing one-on-one support, and serving as a liaison between participants, and heir technical vendors.
The ideal candidate will have:
Strong interpersonal, organizational, and time management skills
Strong written and verbal communication skills, including the ability to interact and communicate effectively with technical and non-technical stakeholders
Experience working directly with end users in a support or training capacity
Understanding of general healthcare IT systems
Knowledge of HIPAA and health care regulatory compliance as they relate to EHR systems and Health Information Exchange (HIE)
Experience developing training materials or end user reports
Ability to explain technical information clearly to non-technical audiences
Experience working with EHR systems and/or health data exchange platforms
Familiarity with NC HealthConnex or similar HIE systems
Understanding of HIPAA and healthcare data privacy standards
A focus on documentation and process improvement
Duties include but are not limited to:
Serve as a point of contact for healthcare participants, providing one-on-one guidance on how to access and utilize Health services
Coordinate communications and issue resolution between participants, their technical vendors, and HIEA's technical partners (SAS and J2 Interactive)
Facilitate technical onboarding, implementation follow-ups, and troubleshooting support
Conduct virtual and in-person training sessions to educate participants on Health functionality, policies, and best practices.
Maintain accurate and timely documentation of all technical assistance (TA) interactions and support activities.
Develop and update technical assistance resources, including user guides, FAQs, training materials, and presentations.
Contribute to continuous improvement of technical assistance processes based on participant feedback and common issues.
Coordinate closely with cross-functional teams including participants, EHR vendors, data architects, developers, analysts, and clinical stakeholders to support the technical assistance team's data quality and system reliability work.
Education:
Bachelor's degree in Health Informatics, Public Health, Information Technology, Communications, or a related field, or equivalent experience
2+ years of experience in technical assistance, provider support, healthcare IT, or health information exchange environments.
Skills
clinical coding, data, Outreach coordinator
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Technical Assistance Specialist role will conduct training and outreach, providing one-on-one support, and serving as a liaison between participants, and heir technical vendors.
The ideal candidate will have:
Strong interpersonal, organizational, and time management skills
Strong written and verbal communication skills, including the ability to interact and communicate effectively with technical and non-technical stakeholders
Experience working directly with end users in a support or training capacity
Understanding of general healthcare IT systems
Knowledge of HIPAA and health care regulatory compliance as they relate to EHR systems and Health Information Exchange (HIE)
Experience developing training materials or end user reports
Ability to explain technical information clearly to non-technical audiences
Experience working with EHR systems and/or health data exchange platforms
Familiarity with NC HealthConnex or similar HIE systems
Understanding of HIPAA and healthcare data privacy standards
A focus on documentation and process improvement
Duties include but are not limited to:
Serve as a point of contact for healthcare participants, providing one-on-one guidance on how to access and utilize Health services
Coordinate communications and issue resolution between participants, their technical vendors, and HIEA's technical partners (SAS and J2 Interactive)
Facilitate technical onboarding, implementation follow-ups, and troubleshooting support
Conduct virtual and in-person training sessions to educate participants on Health functionality, policies, and best practices.
Maintain accurate and timely documentation of all technical assistance (TA) interactions and support activities.
Develop and update technical assistance resources, including user guides, FAQs, training materials, and presentations.
Contribute to continuous improvement of technical assistance processes based on participant feedback and common issues.
Coordinate closely with cross-functional teams including participants, EHR vendors, data architects, developers, analysts, and clinical stakeholders to support the technical assistance team's data quality and system reliability work.
Education:
Bachelor's degree in Health Informatics, Public Health, Information Technology, Communications, or a related field, or equivalent experience
2+ years of experience in technical assistance, provider support, healthcare IT, or health information exchange environments.
Skills
clinical coding, data, Outreach coordinator
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.