Overview
On Site
$60,000 - $80,000
Full Time
10% Travel
Skills
Video on Demand (VOD)
Live Video Streaming
Support
Job Details
Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:
- Assign work/cases to team members
- Maintain active awareness of multiple case tickets with meticulous attention to detail
- Perform quality analysis of tasks performed by the team members
- Suggests and implements workflow improvements
- Provides feedback, coaching and improvement plans to team members
Knowledge & Skills
Seeking candidates with expertise in VOD industry metadata standards