Service Now Architect Asset Management & CSDM Assessment

ServiceNow Architect
ServiceNow Architect Asset Management & CSDM Assessment
Location: Austin, TX Onsite (4-5 days a week)
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Job Description:

Project Overview:

We re seeking a ServiceNow Architect to lead a strategic assessment and re-architecture initiative aimed at improving the end-to-end asset management process for network and infrastructure assets. The current environment is highly customized, limiting the organization s ability to leverage Out-of-the-Box (OOB) capabilities and align with ServiceNow s Common Service Data Model (CSDM).

The architect will evaluate the current system, identify key gaps, and propose a roadmap to restructure the platform with an emphasis on Asset Management, CMDB, CSDM alignment, and integrations with enterprise systems like PeopleSoft and Azure Cloud.

Key Responsibilities:

Lead the assessment of the existing ServiceNow implementation, focusing on Asset Management and CMDB structure.
Evaluate and re-architect the ServiceNow platform to align with CSDM best practices and future scalability.
Provide a roadmap and actionable recommendations for leveraging OOB ServiceNow functionality to replace custom solutions.
Work closely with Infrastructure and Operations teams to understand current asset lifecycle challenges.
Collaborate on the Communication Service Data Model, including mapping and restructuring data relationships across the system.
Design and recommend integration strategies between ServiceNow and platforms such as:
PeopleSoft
Azure Cloud
SCCM, JAMF, and other discovery tools
Third-party procurement systems like Coupa and SAP Ariba
Lead workshops and stakeholder discussions to validate requirements and present architectural options.
Ensure data quality, integrity, and service modeling within the ServiceNow CMDB.
Required Qualifications:

8+ years of hands-on experience with ServiceNow, including architecture and platform design.
Proven expertise in ServiceNow Asset Management Software Modules and end-to-end lifecycle processes.
Deep understanding of Common Service Data Model (CSDM) and its application in enterprise environments.
Strong experience with CMDB, ITSM modules (Incident, Change, Request), and ServiceNow Discovery.
Experience integrating ServiceNow with PeopleSoft, Azure, and third-party procurement systems.
Demonstrated success in restructuring customized ServiceNow environments to leverage OOB capabilities.
Ability to lead cross-functional technical assessments and communicate complex architectural concepts to non-technical stakeholders.
Preferred Skills:

Familiarity with Agile delivery and ITIL practices.
Strong understanding of cloud-based infrastructure (especially Azure).
Effective communicator with strong documentation and presentation skills.
Deliverables May Include:

Current state architecture and gap analysis report
Future state architectural design aligned with CSDM
Integration architecture recommendations
Roadmap for migration from customized to OOB solutions
Stakeholder workshop facilitation and documentation