Technical Support Associate Analyst

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.

• Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately
• Manages service request queues and resolves daily hardware and software service and support requests
• Adheres to established service level goals
• Thoroughly document work performed in ticketing system
• Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures
• Works on site specific department projects and/or sub-projects
• Works under own initiative, prioritizes own work, and meets agreed timelines

• BS in IT or related field PREFERRED or equivalent experience
• 1+ Years PC/LAN Technical Experience
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

• 3 years of recent Desk Side Support required with Hands on Experience
• Strong Customer service skills
• Exceptional work ethic
• Positive attitude
• We are looking for experience with imaging and troubleshooting PCs in a networked environment

Computer or Other Skills:

• General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
• General knowledge of networking switches and data networks.
• General knowledge of IP telecommunications systems.
• General knowledge of printers
• MAC knowledge

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.