Desktop Support

Overview

On Site
$0 - $0
Accepts corp to corp applications
Contract - W2
Contract - 1 Year(s)

Skills

IT environment
customer service
active directory
technical support

Job Details

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Desktop Support be part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices.

Tasks

  • Service court customers throughout the state and will be based in the Madison, Wisconsin.
  • Provides maintenance and support for Wisconsin Court System software and hardware.
  • Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin. 3) Provides technical customer support to all court system employees and takes corrective action.
  • Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
  • Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.
Knowledge, Skills and Abilities Required:
  • Skill in providing professional customer service.
  • Skill in verbal and written communication.
  • Knowledge of local and wide area networking.
  • Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies
  • Requires a significant amount of physical effort.
  • Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination.
  • Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds

NOTE: Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time) throughout the state of Wisconsin will be required. When not travelling, the selected hire will be onsite. Candidates must hold a valid drivers license.

Location: Madison, WI

Contract: 1 year

Skills Required:

2+ years of experience in the following:

  • Experience in an enterprise IT environment
  • Experience in customer service
  • Proven ability to installing, configuring, troubleshooting, repairing and maintaining computer hardware
  • Experience providing phonebased technical support.
  • Experience in computer hardware and software support and maintenance
  • Associate s Degree in computer science, computer technician, or related field.

Skills Desired A plus to have:
  • Knowledge of computer networking principals
  • Knowledge of digital audio recording equipment
  • Experience or training in supporting Active Directory and Group Policy.
  • Experience or training in supporting Windows Server
  • Experience or training in supporting Remote Desktop Services (Terminal Services).
  • Experience or training in supporting Local Area Networks

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below

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