Organization Change Management

Organizational Change Lead w/ Training Focus

Position Description

The Organizational Change Management Lead will play a key role in the successful implementation and adoption of large health care system implementations/enhancements.

The individual must apply change management strategies and focus on the people side of change including changes to business processes, systems and technology, job roles and organizational structures.

The primary focus will be creating and implementing organizational change management plans and strategies that minimize user resistance and maximize user engagement. This individual will have a strong focus on training and instructional design, with extensive experience using training tools, such as Articulate Rise, Camtasia, Oracle UPK and others. This is a 100% remote role. This individual will report to the OCM Manager.

Duties include:

• Conduct stakeholder analyses and assessments
• Work closely with communications, organizational development, and human resources teams to develop change management plans around communications, training and coaching; support execution/implementation of these plans
• Support the design, development, delivery, and management of communications
• Lead all training activities, design and delivery. Develop online courses, quick reference guides and FAQs as needed.
• Support the project team in integrating change management activities into their project plans
• Support and coach front-line managers and supervisors to help their direct reports through transition
• Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Develop surveys, newsletters, and other communication and training materials as needed
• Support status reporting requirements and timelines

Required Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of change management experience, including managing or supporting large-scale IT projects or business operations. Preference will be given to applicants who gained this experience working in support of a state governance agency and Medicaid Program
• Minimum 10 years’ training development and delivery experience
• Minimum 10 years' relevant business experience in stakeholder engagement/management and communications management.
• Experience with large IT implementation(s)
• Ability to take direction and work within a team environment

Preferred Qualifications

• Experience working within a health and human services agency and supporting OCM activities
• Knowledge of and/or experience with Medicaid Enterprise Systems projects
• Thorough understanding of how people go through change and the change process
• Exceptional training and instructional design skills
• Must have demonstrated ability to work independently, take the lead as assigned for tasks/assignments, and plan and organize work to meet deadlines
• Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do attitude, and a results-driven commitment to success