Overview
Remote
On Site
USD 30.00 - 35.00 per hour
Contract - Independent
Contract - W2
Skills
Remote Support
Stakeholder Communications
Tier 1
Service Desk
Management
Bridging
Documentation
Network
Incident Management
Technical Support
Security Clearance
Microsoft Windows 7
Microsoft Operating Systems
Microsoft Office
ServiceNow
BMC Remedy
Analytical Skill
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Summary
We are seeking a Monitoring and Incident Response Team Member (MIRT) to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.
Key Responsibilities
Requirements
Required Qualifications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Summary
We are seeking a Monitoring and Incident Response Team Member (MIRT) to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.
Key Responsibilities
- Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.
- Follow up on outstanding requests and ensure timely resolution.
- Monitor network and services continuously and respond to incidents.
- Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.
- Manage conference bridges for incident resolution and provide after-action reports.
- Close tickets upon resolution and ensure proper documentation.
- Develop and maintain SOPs and other operational documentation.
- Support network devices and assist with incident management processes.
Requirements
Required Qualifications
- High School Diploma or equivalent.
- 4+ years of relevant IT support experience.
- Ability to obtain and maintain a Public Trust clearance.
- Experience supporting Windows 7/10 and Microsoft Office 2013.
- Familiarity with ticketing systems such as ServiceNow or Remedy.
- Strong analytical, communication, and follow-through skills.
- Ability to work independently and as part of a team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.