Application Architect

Genesis10 is currently seeking an Application Architect with our client in the financial industry located in Charlotte, NC and Plano, TX. This is a 12+ month contract position.

Responsibilities:

• Define platform designs in partnership with TI and our product vendors (new or expanding technology), complete capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed
• Engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology and platform domain
• Work across business and technology to create the solution intent and architectural vision for large complex solutions
• Lead rapid-shaping of a high-level architecture with details filled in with emerging business requirements; ensure architecture is flexible, modular and designed to adapt easily
• Facilitate solution-driven discussions, lead the design of complex architectures, and find creative solutions through their knowledge of the domain, practical experiments and Proof of Concepts (POCs)
• Clarify the architecture and system design for the Engineering teams to support implementation, and provide solution options to resolve any architectural impediments
• Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• Ensure the solution is fit for purpose and use by working with stakeholders, vendors/service providers, and evaluate the impact of strategic design decisions
• Contribute to best practices, standard templates and the architecture roadmap for defined
• Partner with Analysts and Engineers to provide and achieve solution objective for a given project effort
• Contribute to impact assessments to determine if WFOS has a scope of work or opportunity when work is coming through the intake process
• Complete capacity studies
• Assist in new technology evaluations
• Communicate with LOB on questions related to scope, discovery and estimates
• Subject Matter expert on the functionality and the logic behind the design decisions
• Drive out the detailed architectural design for the solution
• Help to identify external service providers/interfaces needed on a project

Requirements:

• Expertise with large scale implementations of NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/Korbyt Wallboards
• Experience with WFOS applications is required including: Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
• Architecture experience and Call Center technology knowledge
• Clear understanding of Agile/Lean methodologies
• Consistent ability to work highly effectively with others
• Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
• Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
• Understands the business customers and business processes supported by the team
• Understands and promotes the functional capabilities provided by the team
• Understands and leverages the technical capabilities and external services available to the team
• Understands the vendor products and services in use by or available to the team
• Knowledge of computer hardware and networking systems
• Familiarity with programming languages, database, storage platforms, operating systems, and office software
• Strong MS Excel and Visio skills
• Ability to create sound, detailed architectural flow diagrams
• Ability to problem solve complex technology issues

Desired skills:

• Knowledge of banking systems and applications
• Experience with comparable products of another/competing vendor

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.