Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
ServiceNow
Customer Service Management
CSM
Job Details
Alldus is recruiting on behalf of an elite ServiceNow Partner and is looking for an experienced ServiceNow CSM Architect to join their team.
Role: ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
About the Role:
Alldus is seeking a ServiceNow CSM Architect to lead solution design and architecture for large-scale CSM implementations. You will define the technical roadmap, ensure platform scalability, and provide leadership across design, build, and delivery.
Responsibilities:
- Lead architecture and solution design for ServiceNow CSM projects
- Define technical standards, best practices, and governance models
- Provide guidance to consultants and technical teams
- Ensure solutions are scalable, secure, and aligned with client requirements
- Act as a subject matter expert for ServiceNow CSM capabilities
Requirements:
- ship required
- ServiceNow certifications: CAD, CSA, CIS CSM
- Extensive experience in ServiceNow CSM architecture and solution design
- Proven track record leading complex ServiceNow implementations
- Strong leadership and communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.