Overview
On Site
Hybrid
USD 75.00 per hour
Full Time
Skills
Cisco Unity
Communication
Productivity
Process Modeling
Service Design
Documentation
Cisco
Cisco UCCX
Routing
Call Center
Functional Requirements
Training
Knowledge Transfer
Telephony
Technical Support
Cisco Unified Communications Manager
Cisco Unity Connection
Video
Industrial Relations
Law
LOS
Recruiting
Immigration
Job Details
Date Posted: 05/08/2025
Hiring Organization: Rose International
Position Number: 482413
Job Title: Senior Systems Engineer
Job Location: Lansing, MI, USA, 48933
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 75.00
Max Hourly Rate($): 85.00
Must Have Skills/Attributes: Cisco, CUCM, Design, Documentation, Engineering, Technical Support, Telephony
Job Description
***Only qualified Senior Systems Engineer candidates located near the Lansing, MI area to be considered due to the position requiring an onsite presence***
Required Skills:
Cisco Unified Contact Center Express (UCCX) (5+ years)
Cisco Unified Communications Manager (CUCM) (5+ years)
Cisco Unity Connections (CUC) (5+ years)
Clear and concise written and verbal communication is crucial to success and productivity in this role.
Client is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX).
Job Responsibilities:
Enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource
This resource will provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff
This resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC)
Interview Process:
This is a Virtual Interview via MS Teams video
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 482413
Job Title: Senior Systems Engineer
Job Location: Lansing, MI, USA, 48933
Work Model: Hybrid
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 75.00
Max Hourly Rate($): 85.00
Must Have Skills/Attributes: Cisco, CUCM, Design, Documentation, Engineering, Technical Support, Telephony
Job Description
***Only qualified Senior Systems Engineer candidates located near the Lansing, MI area to be considered due to the position requiring an onsite presence***
Required Skills:
Cisco Unified Contact Center Express (UCCX) (5+ years)
Cisco Unified Communications Manager (CUCM) (5+ years)
Cisco Unity Connections (CUC) (5+ years)
Clear and concise written and verbal communication is crucial to success and productivity in this role.
Client is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX).
Job Responsibilities:
Enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource
This resource will provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff
This resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC)
Interview Process:
This is a Virtual Interview via MS Teams video
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.