Desktop Support Specialist

Exemplary customer service skills
Relevant Bachelor s degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Clear verbal and written communication.
Ability to explain technical issues in non-technical terms.
Active listening to understand customer concerns fully.
Understanding and acknowledging the user's frustration or confusion.
Showing patience and compassion, especially during stressful situations.
Taking time to walk users through solutions step-by-step.
Problem Solving
Ability to perform Root Cause Analysis
Proficient Windows and Mac troubleshooting and support
Mobile device configuration, operation, and troubleshooting skills
Basic network troubleshooting and support
Basic hardware troubleshooting
Microsoft 365 knowledge including CoPilot and AI technology
Thinking critically to diagnose and resolve issues efficiently.
Being resourceful and creative, working with the larger team when standard solutions don t work
ServiceNow and Ivanti experience a plus
High level of emotional intelligence
Adjusting to different personalities, technical skill levels, and unexpected challenges
Learning new tools and technologies quickly.
Prioritizing tasks effectively, especially when handling multiple support tickets.
Meeting deadlines and managing expectations.
Professional with a human touch
Experience working with processes and procedures in a large organization preferable
Working well with other technicians, departments, and vendors.
Flexible and well organized
Growth mindset
Able to lift 50 lbs. unaided
Reliable transportation

Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.