RunOps Engineer (Manager)

Overview

Hybrid
$110,000 - $120,000
Full Time

Skills

SRE
cloud infrastructure support

Job Details

Job Title: RunOps Engineer (Manager)

Location: NYC, NY

Job Type: Full Time
Experience Level: 10+ Years over all , 7-10 years in IT operations, SRE, or cloud infrastructure support

Role Overview:

We are seeking a detail-oriented and proactive RunOps Engineer to support and enhance the operational stability, automation, and resiliency of cloud and hybrid infrastructure. This role will focus on maintaining Day 0/1/2 automation, supporting BAU operations, and collaborating with Cloud, Platform and application teams to ensure reliable and efficient production environments.

Key Responsibilities:

  • Maintain and enhance Day 0/1 Infrastructure-as-Code (IaC) modules and templates for cloud provisioning and deployment.
  • Support and improve Day 2 automation for operational tasks, including monitoring, patching, backup, and recovery.
  • Provide L2/L3 support for cloud infrastructure, operating systems (Windows/Linux), and PaaS services.
  • Collaborate with SRE and application teams to ensure operational readiness and resiliency engineering.
  • Implement and support observability and incident response tools (e.g., New Relic, PagerDuty).
  • Participate in incident triage, root cause analysis, and post-incident reviews.
  • Contribute to RunOps documentation, playbooks, and knowledge base articles.

Required Skills & Experience:

  • Experience with cloud platforms like AWS (preferred), Azure, or Google Cloud Platform.
  • Proficiency in IaC tools (Terraform, Ansible) and scripting (Python, Bash, PowerShell).
  • Familiarity with CI/CD pipelines and DevOps practices.
  • Experience with monitoring and incident management tools (e.g., New Relic, PagerDuty, ServiceNow).
  • Working knowledge of IDP platforms and developer enablement tools.
  • Practical experience using GitHub Copilot for automation and code generation.
  • Strong troubleshooting and problem-solving skills.
  • Understanding of ITIL processes and operational best practices.

Preferred Qualifications:

  • Cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator).
  • Exposure to AIOps platforms and automation frameworks.
  • Experience in regulated environments (e.g., insurance, finance).
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