Senior Application Consultant Operations

About us: 

WM Synergy specializes in Business Consulting & Enterprise Software Sales for small to mid-size manufacturing & distribution companies. Founded in 1992 and headquartered in Houston, Texas, and Canada. We have helped customers improve delivery performance, reduce the cost of sales, increase revenue, improve visibility to key metrics, innovate, as well as provide change management and business process improvements due to our unique tools and expertise. 
 
At WM Synergy, we hire ambitious and passionate individuals who share our values of Customer Satisfaction, Teamwork with Integrity, Creativity, Measurable Results, and Dedication. 

Job Summary:

This is a customer facing position reporting directly to the Application Services Director. As a Senior Applications consultant you ll have the opportunity to use and expand the skills developed through your education and professional experience. You ll work in dynamic teams with other high-energy professionals to help our customers transform their businesses. You should have a passion for manufacturing, technology, and an interest in solving real business problems.

You will have direct responsibility for supporting our customers business needs that include, but are not limited to software implementation, training and/or optimization of Visual Manufacturing. In this position, you will work with our customers to help improve key performance measurements while making recommendations on products, services, and techniques, as well as helping to identify opportunities for efficiency gains through process improvement and automation to help improve their overall business performance.

Responsibilites:

• Translate business requirements into solutions.

• Collaborate with internal and external teams to implement Visual and other products.

• Support and troubleshoot customer issues related to Visual and other products.

• Work on multiple projects both internally and externally

• Plan and execute assigned tasks.

• Extend engagements where possible.

• Drive efforts to significantly improve the performance of customers processes.

• Support company policies and strategic plans

• Deliver assigned work and achieve your weekly billing goals.

Knowledge and Skills:

• Knowledge and experience with the implementation of ERP is required.

• ERP knowledge of the quote to cash process is beneficial.

• Familiarity with SQL and SQL Reporting tools is beneficial.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Proficiency with video conferencing software like Microsoft Team, GoTo Meeting, or Zoom

• Strong presentation, training, and public speaking skills

• Excellent communication, collaboration, and interpersonal skills.

• Strong organizational skills and ability to multi-task

• Troubleshooting and analytical problem-solving skills

• Ability to thrive in a fast-paced environment.

• Influence clients to reach consensus around common goals.

• Train and provide consultant to client with varying skill sets.

Education, Experience:

• Bachelor s degree in engineering or business from an accredited university preferred.

• Certifications in Project Management, Supply Chain Management, Lean, and Six Sigma preferred.

• 5 -10 years Management-level experience in manufacturing preferred

• 1-3 years of direct hands-on experience with Visual Manufacturing preferred.

• 2-4 years experience implementing and maintaining software in a manufacturing environment beneficial.

• Prior consulting experience a plus

Requirements:

• Ability to travel up to 50-60%, within the USA.

• Must be legally eligible to work in the USA on a permanent basis without sponsorship.

Why Work at WM Synergy?

Dynamic and Innovative Environment

Growth and Development Opportunities

Impactful Work

Collaborative Team

Cutting-Edge Technology

Competitive Compensation and Benefits

Work-Life Balance

Diversity and Inclusion

Positive Company Culture

WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.