Overview
On Site
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6month(s)
Skills
ChatBOT
Genesys Cloud CX
Job Details
Genesys Cloud CX Chatbot Developer
Albany - New York (Remote)
Contract
- As a Genesys Cloud CX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty
Key Responsibilities
- Design develop and deploy chatbots using the Genesys Cloud CX platform to automate customer interactions across multiple channels
- Collaborate with cross functional teams to understand business requirements and design chatbot workflows that meet customer needs
- Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
- Integrate chatbots with backend systems APIs and thirdparty services to provide seamless endtoend solutions
- Continuously optimize chatbot performance and functionality based on user feedback and analytics insights
- Desired Skills and Experience
- Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
- Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks
- Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management
- Experience integrating chatbots with backend systems APIs and databases
- Excellent problemsolving skills and the ability to work effectively in a fastpaced collaborative environment
Skills
Mandatory Skills : Cloud Architecture,Cloud Solution Architecture, Enterprise Cloud Architecture
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