Overview
On Site
$27 - $32
Contract - W2
Contract - 12 month(s)
No Travel Required
Skills
Data Analysis
REGULATORY COMPLIANCE
QUALITY ASSURANCE
complaint records
audit support
Job Details
Job Description:
Pay Range: $27.26hr - $32.26hr
Responsibilities:
Pay Range: $27.26hr - $32.26hr
Responsibilities:
- Conduct initial assessment and identification of complaints in alignment with the product quality complaint program.
- This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
- Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
- Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
- Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates, and External site representatives to address and resolve complaints efficiently.
- Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
- Prepare reports as requested in support of internal and external audits as needed.
- Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
- Assist with global and regional projects within the department, communicate effectively with all levels of management.
- Assist with/participate in various projects and activities related to the Complaint Vigilance process and system implementations and improvements. Support the identification of continuous improvement activities.
- As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
- Detail-oriented with the ability to document and track corrective actions and complaint investigations
- Proficiency in the use of computer systems and applications such as the Microsoft Office Suite.
- Strong analytical skills with the ability to interpret complex data effectively
- Experience with data analysis and reporting tools, with a focus on identifying trends and insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Demonstrated ability to work as part of a team to achieve organizational goals
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
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