Overview
On Site
USD 30.00 - 38.00 per hour
Full Time
Skills
Break/Fix
Hardware Support
Operating Systems
Repair
Incident Management
Management
ServiceNow
Active Directory
Microsoft Office
Service Desk
Technical Support
Amazon Web Services
IT Service Management
Help Desk
Customer Service
Customer Facing
Microsoft Windows
Application Support
Mergers and Acquisitions
Proposal Writing
Job Details
Description
Helpdesk Engineer: 3 Years Experience:
Duties and Responsibilities:
Take End User Support calls, emails, and walk-up for both MAC and windows.
Software break/fix support
Hardware support
New image builds
Incident manager and ticket update/closure for in-house Customer
ITSM platform
Install, Move, Add, Change support Triage and resolution for configuration issues of Operating Systems
Re-installing software, drivers, and add-ins
Other IT tech related task to help at that site
Required experience in the following areas:
Experience in computer configuration and repair
Minimum 3 years' experience is end user support
3+ years' experience with Incident Management and/or IT Ticketing
systems
Experience using SMS (or equivalent) to manage systems and applications;
Experience with MS Active Directory
Experience with O365, AWS. OKTA/ and or similar, above basic
Skills
Help desk support, Help Desk, Desktop, Active Directory, Troubleshooting, Office 365, Service Desk, Technical Support, Windows, MAC, AWS, OKTA, ITSM Ticketing, ServiceNow
Top Skills Details
Help Desk Support, Help Desk, Desktop, Active Directory, Troubleshooting, Office 365, Service Desk, Technical Support, Windows, MAC, AWS, OKTA, ITSM Ticketing
Additional Skills & Qualifications
Transmedic is a live organ donor transport- biotech company that transport organs
Help desk is very important since it's global and making sure things are running smoothly
Good customer service skills- white glove service
White glove support- individuals need to be customer facing
Mac/windows environment, strong AD experience, MS application support, OKTA
Engineers will work 4, 10 hour days- (3 years of exp min)
Parking would be covered if charged
Based in Andover, MA
12 month contract and will go longer- it's a 3 year project
Covid vaccination not required and standard drug test
1-2 round interviews
Schedule is subject to change but this was the proposal shifts presented:
? Tech 1 - wed - sat , 6am - 4 pm
? Tech 2 - wed - sat, 4pm - 2am
? Tech 3 - Sunday - wed, 6am - 4pm
? Tech 4 - Sunday - wed, 4pm - 2am
Candidates need to be open to night and weekend work
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Helpdesk Engineer: 3 Years Experience:
Duties and Responsibilities:
Take End User Support calls, emails, and walk-up for both MAC and windows.
Software break/fix support
Hardware support
New image builds
Incident manager and ticket update/closure for in-house Customer
ITSM platform
Install, Move, Add, Change support Triage and resolution for configuration issues of Operating Systems
Re-installing software, drivers, and add-ins
Other IT tech related task to help at that site
Required experience in the following areas:
Experience in computer configuration and repair
Minimum 3 years' experience is end user support
3+ years' experience with Incident Management and/or IT Ticketing
systems
Experience using SMS (or equivalent) to manage systems and applications;
Experience with MS Active Directory
Experience with O365, AWS. OKTA/ and or similar, above basic
Skills
Help desk support, Help Desk, Desktop, Active Directory, Troubleshooting, Office 365, Service Desk, Technical Support, Windows, MAC, AWS, OKTA, ITSM Ticketing, ServiceNow
Top Skills Details
Help Desk Support, Help Desk, Desktop, Active Directory, Troubleshooting, Office 365, Service Desk, Technical Support, Windows, MAC, AWS, OKTA, ITSM Ticketing
Additional Skills & Qualifications
Transmedic is a live organ donor transport- biotech company that transport organs
Help desk is very important since it's global and making sure things are running smoothly
Good customer service skills- white glove service
White glove support- individuals need to be customer facing
Mac/windows environment, strong AD experience, MS application support, OKTA
Engineers will work 4, 10 hour days- (3 years of exp min)
Parking would be covered if charged
Based in Andover, MA
12 month contract and will go longer- it's a 3 year project
Covid vaccination not required and standard drug test
1-2 round interviews
Schedule is subject to change but this was the proposal shifts presented:
? Tech 1 - wed - sat , 6am - 4 pm
? Tech 2 - wed - sat, 4pm - 2am
? Tech 3 - Sunday - wed, 6am - 4pm
? Tech 4 - Sunday - wed, 4pm - 2am
Candidates need to be open to night and weekend work
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on May 28, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.