Technical Voice Analyst

Job#: 2055047

Job Description:

Role: Technical Voice Engineer

Length: Long-term contract

Rate: $70-80/hr

Role Responsibilities:

• Design & Implementation: Develop and implement Microsoft Teams Voice solutions, including Direct Routing and telephony architecture, from various environments.
• Network Assessments & Architecture: Conduct network assessments and create high-level architecture designs to ensure successful user adoption.
• Migration & Best Practices: Migrate Cisco environments to Microsoft Teams, providing best practice recommendations and ensuring compliance.
• Operational Support: Perform installation, configuration, support, and maintenance of MS Teams-based telephony systems, managing performance and troubleshooting issues.
• Vendor & Project Management: Collaborate with telephony vendors, manage license inventory, handle escalated tickets, and assist in project management and execution.

Additional Responsibilities:

• Quality of Service & Security: Implement QoS policies for voice traffic and ensure VOIP systems are secure and compliant with industry standards.
• Capacity Planning & Documentation: Perform capacity planning, scalability assessments, and maintain comprehensive documentation.
• Collaboration & Integration: Work with cross-functional teams to integrate Microsoft Teams Telephony with other IT components.
• Training & User Support: Provide training and technical support to end-users and support teams, resolving communication-related issues.
• Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures

Required Experience:

• Education & Experience: Bachelor's degree or relevant work experience with at least 10 years in corporate phone system administration.
• Technical Expertise: Proficiency in Cisco Unified Call Manager, Oracle Acme SBC, Microsoft Teams Telephony, and Genesys; strong understanding of telephony design and protocols.
• Project Management & Leadership: Proven ability to manage technical projects, provide hands-on support to executives, and demonstrate technical leadership.
• Network & Security Knowledge: In-depth knowledge of network communications, QoS management, and troubleshooting SIP interoperability issues.
• Industry & Technical Skills: Experience in the Energy industry preferred; strong skills in setting up Session Border Controllers, voice gateways, and using PowerShell.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.