Help Desk Technician -30435

Job Description:

Syneren is currently seeking a Help Desk Technician.

Job Location: Colorado Springs, CO (onsite)

Salary: $45-50k

Company Overview

Syneren Technologies Corporation has expertise in operating, maintaining, and modernizing applications and IT systems for the Federal Government. We provide scientific and engineering expertise for critical agency missions. Our goal is to be at the forefront of change so that we can bring the best ideas to fruition for our clients' missions.

Mission & Vision

To be the leading provider of enduring systems engineering and software solutions, delivering measurable results, exceeding customer expectations, and fostering a workplace that promotes continuous growth and empowers employees to thrive, while enabling the missions of our customers and partners with high-quality products and services that lead to 100% satisfaction.

Summary of the position

The Help Desk Technician serves as the first point of contact for technical support within the organization, providing timely and effective assistance to end-users experiencing hardware, software, or network-related issues. This role involves diagnosing problems, resolving technical inquiries, and escalating complex issues to higher-level support teams when necessary. The technician ensures a high level of customer service, maintains accurate documentation, and contributes to the overall stability and efficiency of IT operations. Success in this position requires strong communication skills, technical proficiency, and a commitment to problem-solving in a fast-paced environment

Essential Job Duties:

• Provide First-Level Support
• Respond to user inquiries via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network issues.
• Diagnose and Resolve Technical Problems
• Identify root causes of issues and apply appropriate solutions.
• Guide users through step-by-step solutions in a clear, non-technical manner.
• Document and Track Issues
• Maintain accurate records of support requests and resolutions.
• Update knowledge base articles and technical documentation.
• Escalate Complex Issues
• Forward unresolved problems to higher-tier support or specialized teams.
• Collaborate with IT staff to ensure timely resolution.

Non Essential Job Duties:

• Assisting with IT Training Sessions
• Helping organize or deliver basic tech training for staff.
• Creating user guides or tutorials for internal tools.
• Participating in Team Meetings or Projects
• Offering input on IT process improvements or system upgrades.
• Collaborating on cross-functional initiatives outside direct support

Required Qualifications:

• High school diploma or equivalent; Associate's degree in IT or related field preferred.
• 0-2 years of IT support or help desk experience.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365 and common business applications.
• Knowledge of basic networking concepts (IP addressing, DNS, DHCP).
• Strong communication, problem-solving, and organizational skills.
• Ability to follow step-by-step instructions and document solutions clearly.
• ?CompTIA A+, Security+, Network+
• Eligible for a Secret security clearance.

Preferred Qualifications:

• CompTIA A+
• CompTIA Network +
• Familiarity with ticketing systems such as ServiceNow
• Basic understanding of Active Directory.

Working Conditions

• Standard office environment.
• May require extended hours during project deadlines or system implementations.

Physical Requirements:

• Prolonged periods in stationary position at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• The person in this position needs to occasionally move throughout the office, including across longer distances such as from the building entrance to the workspace.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO-1 Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.

E-Verify Participation: This employer participates in E-Verify to confirm the eligibility of all newly hired employees to work in the United States .

About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.

Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Equal Opportunity Employer, including disabled and veterans.