Overview
On Site
$27 - $30
Accepts corp to corp applications
Contract - W2
Contract - 7 Month(s)
No Travel Required
Skills
Break/Fix
Computer Hardware
Laptop
Help Desk
Remote Support
Problem Solving
Technical Support
Microsoft Windows
Job Details
Job Title: Desktop Support Technician
Location: Trenton, NJ - This is 100% onsite role.
Duration: 07 Months On Contract
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Location: Trenton, NJ - This is 100% onsite role.
Duration: 07 Months On Contract
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensures desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles, including PC/laptop break/fix, HW/SW installation and configuration.
- This position will be responsible for providing on-site computer/tablet/peripheral technical support, including but not limited to answering inquiries, resolving computer, network, application, and Internet connection issues via phone, e-mail, and remote connection, or in person, and walking the user through the problem-solving process.
- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will not extend beyond the current dates based on due to the end of federal grant funding.
Skills Matrix:
| Skill | Required / Desired | Amount | of Experience |
| Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support | Required | 5 | Years |
| Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 | Required | 5 | Years |
| Professional work experience troubleshooting Dell pc hardware issues. | Required | 5 | Years |
| Professional work experience supporting trouble shooting PC peripheral devices | Required | 5 | Years |
| Professional work experience with the most recent version of the Microsoft Office Suite | Required | 5 | Years |
| Professional work experience imaging computers and physically setting up computers/monitors such as SCCM | Required | 5 | Years |
| Professional work experience using remote assistance tools such as Quick Assist or GoToAssist | Required | 5 | Years |
| Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) | Required | 5 | Years |
| Possesses user friendly customer service skills | Required | 5 | Years |
| Experience with Absolute Computrace | Nice to have | 5 | Years |
| Experience with hard drive encryption tools such as Bitlocker | Nice to have | 5 | Years |
Compensation:
The hourly rate for this position is $27.00 - $30.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact: Jaya Balaji: | | URL:
The hourly rate for this position is $27.00 - $30.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact: Jaya Balaji: | | URL:
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